Information Technology Supervisor (Departmental Promotional Only)

Job Description:

Information Technology Supervisor (Departmental Promotional Only)

Description

Description

The Department of Public Works is looking for a highly motivated Information Technology (IT) Supervisor. Under general direction, supervise information technology staff and programs in the areas of desktop support, production/server support, applications support, and/or general departmental automation support; plan, coordinate and implement unit or division automation and systems development efforts; coordinate, direct and evaluate the work of staff; assist in the development, implementation and evaluation of goals, objectives, policies and procedures related to the functions of the department; and select, train and provide direction to the subordinate professional, technical and clerical staff.

The Department
The Department of Public Works is unique by being one of the few departments in San Mateo County to have its own internal, full-service IT unit, Business Systems Section. BSS is a small group of dedicated IT staff who are responsible for a wide range of roles in Information Technology: from handling core IT functions to providing GIS support to handling access control.

Working in BSS, staff have the opportunity to learn and work with many different aspects of technology including desktop support, enterprise application support, design/ implement/ maintain server, and network infrastructure, creating GIS maps and spatial applications, internet/ intranet web design and support, databases, and even some programming opportunities.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Direct, supervise, evaluate and counsel assigned staff in the development, installation and maintenance of systems solutions to customer needs.
• Plan, direct, monitor and evaluate the effectiveness of information technology support systems, including needs assessment, program design and planning, implementation and evaluation.
• Coordinate and monitor acquisitions of hardware, software and peripherals.
• Identify the need for, negotiate and manage contracts for system installations and information technology support.
• Plan and develop security protocols and procedures; develop and administer security training.
• Assist in the preparation, administration, review and evaluation of the unit budget.
• Direct, coordinate, and participate in the development and implementation of project goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with information system needs and assist in the implementation of solutions as necessary.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• Supervisory principles and practices, including work planning and evaluation, project management, scheduling and training.
• Data processing principles, concepts and terminology.
• Job planning and prioritizing techniques.
• Methods and practices of computer system design, programming and implementation.
• Information management platforms and systems.
• Principles and techniques of advanced systems analysis and design.
• Current technologies for systems design and delivery.
• Cost estimating and cost/benefit analysis.
• Advanced principles and practices of program management, including planning, implementation and evaluation.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision and evaluation.

Skill/Ability to:

• Plan, organize and coordinate programs and services to meet customer needs.
• Coordinate program area activities with other departments, programs and/or outside agencies.
• Integrate a variety of activities and services to achieve program goals, objectives and priorities.
• Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
• Prepare complex and detailed written reports, procedures, grant applications and contracts.
• Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions.
• Use initiative and sound independent judgement within established procedural guidelines.
• Maintain accurate records and files.
• Organize work, set priorities and meet critical deadlines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Plan, schedule and manage projects.
• Supervise, evaluate and train assigned personnel.
• Communicate effectively both orally and in writing.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Three years of increasingly responsible experience in information technology support including one year in a project lead or senior position capacity.

Application/Examination

Departmental Promotional Only. Only current County of San Mateo employees in the Department of Public Works with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

F inal Filing Date: Wednesday, May 6, 2026
Application Screening Date: Thursday, May 7, 2026
Combined Civil Service/Departmental Interview Panel: Thursday, May 14, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.




HR Analyst: Sarah Huynh (042226) (V240T - Information Technology Supervisor)

Salary:

$11,594.27 - $14,490.67 Monthly