Library Technology Service Supervisor (TECHLink Vinson)

Job Description:

Library Technology Service Supervisor (TECHLink Vinson)

Description

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION / SECTION: DIGITAL STRATEGIES / TECHNICAL SERVICES
Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Public Library seeks a customer-service driven, creative, and energetic individual who has strong leadership skills, an ability to inspire staff, and a passion for serving as a hands-on and highly engaged manager for TECHLink locations. The successful candidate will work closely with the community to build on the existing partnerships, communicate effectively, provide exceptional customer service, enjoy working with, learning and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds. To learn more about TECHLink, please visit https://houstonlibrary.org/techlink .

The Library Technology Service Supervisor (TECHLink Vinson) will:

• Possess exceptional leadership skills and experience supervising and evaluating assigned staff.
• Overseeing and coordinating team members to effectively complete tasks.
• Take the initiative to creatively solve problems and possess sound decision-making skills.
• Perform training and give assistance to customers using a variety of devices and technologies.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• Promote and assist with innovative library services and programming.
• Assist with configuring and deploying various software, technologies and equipment.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations.
• Perform other duties as assigned.
• Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends.

WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a bachelor's degree.

EXPERIENCE REQUIREMENTS
Four years of professional experience in library, information services, or education is required.

SUBSTITUTION: Directly related professional experience in library, education, or management may be substituted for the education requirement on a year for year basis.

PREFERENCES

• Proficient computer skills working with both hardware and software;
• Experience working with people of diverse backgrounds;
• Ability to communicate effectively orally and in writing;
• Strong interpersonal skills and the ability to collaborate with others;
• Experience working with children and families; and
• To better serve our diverse communities, fluency in a foreign language is highly preferred.
• The selected candidate will frequent different Houston Public Library locations and therefore must have a valid Driver's License and be compliant with the City of Houston policy on driving (AP 2-2).
• Willing to work a r otating shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test

SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification .

PAY GRADE: 21

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473.

If you need special services or accommodations, 832-393-0473 (TTY 7-1-1). I f you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 5/25/2026 11:59 PM Central

Salary:

$28.71 - $29.59 Hourly