Control Center Supervisor

Job Description:

Control Center Supervisor

Description

The Role:
The Control Center Supervisor oversees the Control Center operations of the Las Vegas Convention Center (LVCC) to ensure the effectiveness of the safety and security of all individuals on the property. This position supervises the daily activities and service levels of all Control Center Ambassadors and acts as a liaison for the Security Operations team.

What You’ll Accomplish:
Keep in mind that this list is not all inclusive.

• Oversee The Control Center Operation:
  • Ensure effective control center staffing and service levels for all internal and external customers 24 hours a day, seven days a week.
  • Monitor fire panels, text and voice-based emergency notifications, area announcements and evacuations.
  • Schedule Customer Safety blackout periods.
  • Assist with the creation and training of Customer Safety policies and procedures.
  • Oversee all lost and found property and records retention for compliance.
• Lead An Extraordinary Team:
  • Ensure Control Center Ambassadors perform to the set standards of service and technical job responsibilities.
  • Assign and direct work, appraise performance, reward and discipline staff, address complaints and resolve problems when they occur.
  • Oversee the scheduling and tracking of Customer Safety on-call hours for departmental efficiency.
  • Participate in the selection, hiring and training of staff.
  • Train Control Center Ambassadors to perform system user access, alarm monitoring, troubleshooting, audit control and daily reporting.
• Administer Systems and Controls:
  • Administer iTrak and ProWatch software applications.
  • Establish Ambassador and building partner user accounts and access rights. Program access points and alarms.
  • Perform audit controls. Troubleshoot and report issues with the system and data.
  • Provide user training as needed.

What We're Looking For:

• High School Diploma is required; an associate degree is preferred
• Demonstrated experience leading in a dispatch/control center setting
• Security or law enforcement dispatch experience is preferred
• Ability to type 35 words per minute
• Ability to demonstrate a commitment to valuing differences among individuals and being inclusive
• Proficiency with Microsoft Office, specifically Word and Excel, Outlook and PowerPoint; experience with time and attendance, investigative, surveillance, radio or mass notification is a plus
• Must have a valid Nevada driver’s license and maintain it during employment
• Must be able to work varied hours and shifts to include evening, overnight and holidays when necessary

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]

PROFESSIONAL-CLASS BENEFITS

Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM

• 100% EMPLOYER PAID
• https://www.nvpers.org

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid

• Medical/Dental/Vision/Rx Insurance (employees and dependents)
• Life Insurance - $15,000plus an amount equal to your annual base salaryup to a max of $125,000
• Long-Term Disability (LTD) Insurance

VOLUNTARY INSURANCE - Employee Paid

• Life Insurance
• Supplemental Insurance
• Long-Term Care Insurance
• Flexible Savings Accounts (FSA & Dependent Care FSA)
• Pet Insurance

PAID HOLIDAYS

• 13per year, includes birthday

PERSONAL TIME OFF (PTO)

ANNUAL MERIT INCREASE - July

• Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

ANNUAL PERFORMANCE INCENTIVE

• Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

DEFERRED COMPENSATION (IRS Section 457)

OTHER

• Employee Assistance Program

NOTE: Benefits subject to change based on the discretion of management

Salary:

$65,600.00 - $82,000.00 Annually