Community Service Officer

Job Description:

Community Service Officer

Description

The Position

The City of Riverside Police Department is looking for Community Services Officer(s) to join our team!

The Department is looking to fill the current vacancy in the patrol division and will create an eligibility to fill future vacancies in other divisions.

The Community Service Officers perform and provide specialized para-professional and technical civilian police support duties in various divisions of the Police Department. Provides support and serves as liaison between the Police Department and residents, visitors, and business operators in Riverside.

This is a journey level classification within the Police Department. Incumbents are expected to have a working knowledge of laws, codes, regulations, Department policies and procedures, and modern office procedures. Incumbents function with a high degree of independent judgment and assist in the training of other civilian personnel as needed. Assigned to the various divisions in the Police Department and may work a varied work shift, including nights, weekends and holidays.

The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification for the Riverside Police Department.

Work Performed

Duties may include, but are not limited to, the following:

• Process and prioritize arrest reports for assignment and assist in the completion of arrest packages; follow up on cases that have been returned by the District Attorney’s office for more information.
• Assist records personnel as needed with the processing of permits & licenses; manage security alarm system including permitting, payments, and inquiries.
• Assist in fingerprinting, photographing and interviewing drug, sex, and arson registrants and suspects; create and maintain files for all registrants and handle updates and changes.
• Provide information to the public and other agencies in accordance with applicable laws and departmental policy; access, retrieve, update, purge, and research various county, state, interstate, and national law enforcement records and databases to find information.
• Patrol an assigned area of the City; train and direct Police Cadets, Crossing Guards, and Volunteers and participate in activities as needed.
• Issue citations or warnings for violations of California Vehicle Code provisions and parking control ordinances; impound illegally parked or abandoned vehicles; inspect vehicles and sign-off on citations.
• Respond to calls involving minor traffic matters; perform limited crime or accident scene investigations; collect evidence and impound vehicles at traffic accident scenes and gather traffic statistics.
• Respond to and assist with crime scenes; take photographs, lift latent fingerprints, and collect and process evidence; assist in criminal case investigation by conducting follow-up phone calls, data base searches, and interviews.
• Collect and manage missing person, juvenile, runaway, and other police reports.
• Conduct home, business, and industry security inspections of property, identifying security problems or conditions that may attract criminal activity.
• Conduct public presentations, including showing videos, power point presentations, and preparing displays and other audio-visual materials for a wide variety of police programs and services; coordinate and participate in police awareness programs for schools, public events, and other special services within the City.
• Organize neighborhood watch groups and maintain databases; recruit, oversee, and train volunteers to support crime prevention efforts.
• Gather and report information from victims of crimes for analysis of circumstances and trends; receive citizen inquiries and requests for law enforcement service at a public counter, over the telephone, and in the field; take preliminary and routine reports.
• Compile information, gather evidence, and testify in court as required.
• Perform various administrative and office tasks for Police department; administers background checks, manages files, promotes services, and assists sworn officers; updates and manages website for department and its services; perform grant related work and place orders.
• Perform other related duties as assigned.

Qualifications

Recruitment Guidelines:

Education: High school graduation or satisfactory equivalent (GED).

Experience: At least one year of responsible public contact experience in the area of enforcement of public laws, ordinance, rules or guidelines in a law enforcement environment, code enforcement, patrolling community parks, police oriented public support, or security patrol and protective services position.

Highly Desired Qualifications:

• Ability to work a 4/10 schedule, and potentially working days, nights, holidays, or weekends.
• Willingness to work field operations / patrol.
• Prior experience taking past crime reports and knowledge of Penal/Vehicle Codes; performing crime scene investigation, including latent fingerprinting and evidence collection; assisting with traffic control; and performing other assigned field operations support duties.

Necessary Special Requirement:

• Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License.
  
• Ability to pass a thorough and extensive police background prior to appointment.
• May require other licenses or certifications based on area of assignment.

Physical Demands and Working Conditions: Work is done in a standard office environment and/or in the field with exposure to bodily fluids, chemicals, tools, and potentially hazardous conditions. Employees may interact with staff and/or public and private representatives and will provide professional customer and crime related service. Must be able to climb stairs and lift items up to 50 pounds.

Selection Process

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.


THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Service Employees International Union (SEIU) - General Unit

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost and is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Health Insurance - The City offers six health insurance plans and contributes up to $1,687 per month for HMO plans (family coverage).
• Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
• Life Insurance - The City provides and pays for term life insurance equal to $100,000. Additional Life Insurance is available and voluntary for employees and eligible dependents (up to $300k).
• Deferred Compensation - The City contributes $50 a month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the SEIU MOU for specific details.
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
• State Disability Insurance - Automatic coverage administered by the Employee Development Department (EDD) of the State of California
• Vacation Accrual - 0-4 yrs. = 80hrs, 5-9 yrs. = 120hrs, 10+ yrs. = 160 hrs.

For other special compensation, refer to the SEIU MOU .
For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1
For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 6/7/2026 11:59 AM Pacific

Salary:

$51,120.00 - $71,796.00 Annually