Senior Customer Service Clerk (AAHRC)

Job Description:

Senior Customer Service Clerk (AAHRC)

Description

POSITION OVERVIEW

ALL PERSONS INTERESTED

DIVISION / SECTION: Customer Experience / History Research Centers
Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking an energetic, adaptable, and team-oriented individual with strong interpersonal, organizational, and communication skills, as well as a commitment to customer service, to serve as a Senior Customer Service Clerk in the African American History Research Center at the Gregory School (AAHRC).
The AAHRC preserves and makes accessible Houston’s African American history with a focus on the non-current records of people, organizations, and neighborhoods. The collection consists of photographs, oral histories, manuscripts, audiovisual, and newspapers available to the public on-site and through the digital archive.

HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries, three History Research Centers, and a Central Library.?The successful candidate will communicate effectively, provide exceptional customer service, answer questions, lead tours, maintain gift shop inventory, and enjoy interacting with people of all ages from diverse backgrounds.?
Essential duties and functions of the position include but are not limited to the following:

• Deliver front-line customer service, reference, and research support in-person, via phone, and E-Mail.
• Guide customers in using library services, policies, procedures, and basic technology and equipment.
• Support planning and execution of programs, tours, and outreach initiatives.
• Digitize and preserve photographs and archival materials; write metadata, edit images; create inventories and indexes; transcribe oral histories.
• Manage gift shop transactions, process daily deposits, and complete related administrative tasks
• Execute clerical functions that sustain daily library operations.
• Work one evening per month and a weekend rotation (Saturday/Sunday).
• Other duties as assigned that support library operations.
  
  

WORKING CONDITIONS
The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
One year of clerical/customer service experience is required.

SUBSTITUTION: An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds
• Ability to communicate effectively orally and in writing
• Strong interpersonal skills and the ability to collaborate with others
• Be detailed oriented and have strong organizing skills
• An interest in African American history.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1- 6.* *

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 12

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 6/14/2026 11:59 PM Central

Salary:

$19.07 - $21.80 Hourly