TAX SERVICES REPRESENTATIVE (TAX SERVICES CLERK I)

Job Description:

TAX SERVICES REPRESENTATIVE (TAX SERVICES CLERK I)

Description

Position/Program Information

COUNTY OF LOS ANGELES TREASURER AND TAX COLLECTOR

DON'T MISS THIS OPPORTUNITY TO JOIN OUR TEAM!

WHEN TO APPLY:
Applications will be accepted beginning Tuesday, June 23, 2026, at 12:30 p.m. (PT). Filing will be suspended after the first 150 applications are received or by July 7, 2026 by 5:00 p.m. (PT), whichever occurs first. Applications received after the first 150 or 5:00 (PT) will not be considered. EXAM NUMBER:
B1366S

TYPE OF RECRUITMENT: We encourage applications from anyone.


Recurrent and temporary employees who have satisfactorily completed 120 working days (960 hours) or the equivalent of the probationary period in their current position (whichever is longer) also qualify to participate in this exam.


Please create your online account well in advance of the application filing start date and time, June 23, 2026 at 12:30 P.M. (PT), to verify your email address prior to the filling start date. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

JOB TYPE: Permanent (Full-time) AND Temporary Hourly Recurrent (Part-time) Positions

CAREER PATHFINDER:
To learn more about the possible career paths for a Tax Services Clerk I, check out the Career Pathfinder link: Career Pathfinder (lacounty.gov)

OUR MISSION:

The mission of the County of Los Angeles Treasurer and Tax Collector is to bill, collect, invest, borrow, safeguard and disburse monies and properties. We do this on behalf of the County, other government agencies and entities, and private individuals as specified by law. The Department also provides enforcement, consulting, estate administration, and public information services.

We strive to serve our customers by providing timely and accurate services in a manner that is fair, legal, and courteous. To meet our service obligations, we use technical expertise employing modern, innovative, cost-effective, and flexible methodologies.

We seek to provide an environment which recognizes and rewards employees for their contribution to the accomplishment of the mission. We strive to treat all employees fairly, and to provide them with training and a working environment, which enables them to enhance their skills and perform with pride. The Department seeks to provide its employees with opportunities for advancement. In fulfilling the mission, we will meet our responsibilities and preserve public confidence.
BENEFITS:
Check Out Our Outstanding Benefits! Click here to see a list of Permanent employee benefits.

HIGHLIGHTS:

- Strongest public-sector benefits package in the nation.
- 38 departments and over 2,300 different jobs within the County of Los Angeles that offer a lifetime of future promotional and career opportunities.

- 5/40 and 9/80 schedule options available

SPECIAL SALARY INFORMATION :
Traffic Mitigation Allowance: The County of Los Angeles provides Permanent employees who work in the Civic Center a $70 per month transportation allowance that may be used towards alternate modes of traffic mitigation and/or parking. In addition, the mitigation Commuter Center provides schedules for bus and rail transportation as well as information for joining carpools or vanpools.

THE ROLE:
Researches and resolves routine real (secured) and unsecured business personal property tax billing, payment, and/or assessment discrepancies for tax determination and/or collection purpose. Positions in this class use automated and manual systems to research and resolve secured and unsecured business personal property tax determination, billing and payment discrepancy questions from taxpayers, lending institutions, and title and escrow companies. Incumbents must possess the ability to locate and assemble information from tax records and documents, solve basic arithmetic problems, as well as communicate effectively with the public.

Essential Job Functions

WHAT DOES A TAX SERVICES REPRESENTATIVE (TAX SERVICES CLERK I) DO?

Resolves problems and complaints arising from customer, interpersonal conflicts, errors, or misunderstandings related to the work to promote customer satisfaction.

Gathers qualitative and quantitative information from individuals, records, and/or files in order to process the information, answer questions, solve problems, etc.

Researches, checks, compares, and analyzes qualitative and quantitative information contained in various documents and forms to verify the accuracy and completeness of the information contained therein.

Indexes, codes, and cross-references records or files (e.g., numerically, alphabetically, by subject) in order to facilitate access and retrieval.

Files and/or posts information, and/or stores materials according to a pre-established coding scheme by inserting the information into the appropriate forms or files, or materials in the accurate location to facilitate their access and retrieval.

Performs mathematical calculations using a hand-held calculator or a computer and appropriate software (e.g., spreadsheet or database) to verify information or make determinations.

Prepares a variety of documents using a computer and word processing, spreadsheet, database, email application and/or established templates in order to effectively communicate information to various individuals.

Interacts with a variety of individuals (e.g., coworkers, supervisors, members of the public, financial institutions, title and escrow companies, other County departments, other public agencies, authorized tax agencies) when sharing information, requesting assistance, answering questions, gathering information, etc. in order to communicate information, gather information, and provide assistance.

Operates various office machines and/or equipment incidental to the performance of other duties (e.g., printing information retrieved from files, calculating fees, sharing information).

Opens, prepares, and sorts property tax and/or miscellaneous County department payments by hand or using a high speed mail opener.

For additional examples of job duties, refer to Los Angeles County's Tax Services Clerk I classification (Item #1366).

Requirements

REQUIREMENTS TO QUALIFY :

Option I: One year's specialized clerical* experience at the level** of Los Angeles County's class of Intermediate Clerk***answering questions and giving information to the public concerning such matters as regulations and procedures, and preparing and filing legal forms, applications, and permit requests.

Option II : One year's experience at the level** of Los Angeles County's class of Account Clerk I****, performing accounting clerical work of examining, processing, and maintaining property tax or financial records and documents.

Option III: Completion of 60 semester units or 90 quarter units at an accredited college***** AND six months experience in an assignment which required extensive contact meeting and dealing with the public.

SPECIAL REQUIREMENT INFORMATION :
*Specialized clerical work involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice.

**At the level of: You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

***In the services of the Los Angeles County, an Intermediate Clerk, under general supervision performs specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.

Note: Refer to Los Angeles County's Intermediate Clerk classification (Item# 1138) for additional classification details.

****In the services of the Los Angeles County, an Account Clerk I, under general supervision performs accounting clerical work in the maintenance of accounting records within a comprehensive established framework of procedures.

Note: Refer to Los Angeles County's Account Clerk I classification (Item# 0577) for additional classification details.

***** To receive credit for your education, include a legible and official copy of all relevant documents, such as your diploma, transcript, or letter/certificate from an accredited institution within seven (7) calendar days from filing your application. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf .
If you are unable to attach the required documents, please email them to [email protected] . Please include your name, exam number, and exam title. Applications submitted without the required documentation will be rejected as incomplete.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
Employees who wish to qualify using experience gained in county classifications that are not at the level of the classification listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from filing your application . Employees do not need to submit such verification if they hold or have held a position at the level of the classification listed above.

LICENSE REQUIRED :
A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS :
2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting . Considerable ambulation may be involved.

Additional Information

EXAMINATION CONTENT :
This examination will consist of a multiple choice and/or simulation assessment(s), weighted 100% assessing Customer Focus, Learning Potential, Responsibility, and General Problem Solving Skills.

STANDARDIZED MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the multiple choice and/or simulation assessment(s) in order to be placed on the eligible list.

TRANSFER OF TEST COMPONENTS :

• Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

ADDITIONAL NOTES:

• Notice of Non-Acceptance and Final Result letters will be sent electronically to the email address provided on the application.
• Test scores cannot be given over the telephone.

TEST PREPARATION :

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests .

ELIGI BILITY AND VACANCY INFORMATION :
The names of the candidates receiving a passing score on the examination will appear on the eligible list in the order of their score group for a period of nine (9) months following the date of promulgation. The resulting eligible list will be used to fill Permanent (Full-time) and Temporary Hourly Recurrent (Part-time) (as needed) vacancies in the Department of Treasurer and Tax Collector, located at the Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012.

APPLICATION AND FILING INFORMATION :
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the " Apply " green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

Fill out your application completely including the required Supplemental Questions detailing experience relating to the REQUIREMENTS TO QUALIFY. In the space provided for education, include the names and addresses of schools attended, titles of courses completed, and dates completed. For each job held, give the name and address of your employer, job title, beginning and ending dates, number of hours worked per week, and description of work performed. List each payroll title separately for each job. Do not group your experience. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. If your application is incomplete, it will be rejected.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into www.governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to www.governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

TESTING ACCOMMODATION INFORMATION:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

SPECIAL INFORMATION: Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) :
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT: TTC Exams/Recruitment (213) 974-2178
[email protected]
CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922
TESTING ACCOMMODATIONS COORDINATOR EMAIL :
[email protected]
TELETYPE PHONE:
(800) 795-2929

For detailed information, please click here

Closing Date/Time: 7/7/2026 5:00 PM Pacific

Salary:

$50,376.00 - $56,148.00 Annually