Systems Applications Programmer II - Police Department

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Systems Applications Programmer II - Police Department

City of San Jose San Jose, California, United States

Job Description:

Systems Applications Programmer II - Police Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The San José Police Department is dedicated to providing public safety through community partnerships and 21 st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose’s diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.

Position Duties

The San José Police Department relies on mission-critical technology systems that operate 24 hours a day, 7 days a week, 365 days a year to support public safety operations. The Department maintains one of the largest and most complex technology environments within the City of San José, including 21 remote facilities, more than 1,000 desktop workstations, approximately 450 Mobile Data Computers (MDCs), and over 80 application and database servers operating within a Microsoft Active Directory environment.

Under the direction of the Information Systems Analyst within the Systems Development Division's Applications Team, the Systems Applications Programmer II will provide technical support, application development, systems integration, and operational support for critical public safety applications used by the Police Department.

The Systems Applications Programmer II will be responsible for the following functions:

Desired Technical Qualifications

In addition to the Citywide Systems Applications Programmer II competencies, successful candidates should possess experience with one or more of the following technologies:

Highly Desirable Qualifications

The following experience is highly desirable:

Ideal Candidate

The ideal candidate is a customer-focused technology professional with strong analytical, technical, and problem-solving skills. The successful candidate will possess the ability to manage multiple priorities, communicate effectively with technical and non-technical users, and deliver reliable solutions in a fast-paced public safety environment. The candidate should demonstrate initiative, accountability, attention to detail, and a commitment to providing exceptional customer service.

Additional Information

Selected candidates will be required to successfully complete an extensive background investigation and satisfy all requirements necessary to access Criminal Justice Information Services (CJIS) systems and related law enforcement technologies.

Minimum Qualifications

Training and Experience: Any combination of training and experience equivalent to successful completion of advanced undergraduate course work from an accredited college or university in computer science, business administration or related field and two (2) years of computer systems applications programming experience.

Background: Candidates selected for this position must successfully complete a comprehensive background investigation as required by the Police Department.

Other Qualifications

Competencies:

The ideal candidate will possess the following competencies, as demonstrated through education, training, and experience: Desirable competencies for this position include:

Job Expertise: Demonstrates knowledge of application development, systems analysis, software implementation, systems integration, database management, and enterprise application support. Possesses an understanding of industry best practices, information technology principles, security standards, and applicable federal, state, and local regulations. Experience supporting public safety, criminal justice, or mission-critical technology systems is highly desirable.

Professional certifications related to application development, database administration, cloud technologies, business intelligence, or Microsoft technologies are desirable.

Communication Skills: Communicates effectively both verbally and in writing. Prepares clear technical documentation, reports, training materials, and user communications. Demonstrates active listening skills and the ability to explain technical concepts to both technical and non-technical audiences.

Computer Skills: Experienced with common business computer applications including but not limited to: Microsoft SQL Server, Oracle SQL Plus, Visual Studios, SharePoint, SimplGov, Azure, JavaScript, HTML, XML, Web Technology, Powershell, and SaaS applications and cloud solutions.

Decision Making: Identifies issues, evaluates alternatives, and exercises sound judgment when developing solutions. Demonstrates the ability to balance operational requirements, technical considerations, security requirements, and customer needs when making decisions.

Problem Solving: Analyzes complex technical and business issues, gathers relevant information, identifies root causes, and develops effective solutions. Demonstrates initiative, creativity, and persistence in resolving problems while maintaining system reliability and service continuity.

Teamwork and Interpersonal Skills: Builds and maintains productive working relationships with colleagues, customers, vendors, and stakeholders. Collaborates effectively across organizational boundaries, supports team objectives, and demonstrates professionalism, flexibility, and respect in all interactions.

Customer Service: Provides responsive, professional, and solution-oriented support to users and stakeholders. Demonstrates a commitment to delivering high-quality service, managing customer expectations, and ensuring timely resolution of issues in a mission-critical public safety environment.

Selection Process

The selection process will consist of an evaluation of the applicant's education, training, experience, and responses to the Job-Specific Questions submitted with the online application. Applications will be screened based on the qualifications, competencies, and experience most relevant to the position.

Only candidates whose backgrounds best demonstrate the knowledge, skills, and abilities required for successful performance in this role will be invited to continue in the selection process.

Additional phases of the selection process may include one or more interviews and a background investigation.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit , including spaces, for each text response.

Describe your experience providing application development, programming, scripting, coding, troubleshooting, and technical support for enterprise applications. Include any experience supporting Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Automated Field Reporting (AFR), Mobile Data Computing (MDC), public safety systems, or other mission-critical applications. Please identify the technologies used, your specific role, and the outcomes achieved.

Please list all technical certifications you currently hold or have held, including the certification name, issuing organization, and year obtained. Examples may include Microsoft, Oracle, Azure, SQL, SharePoint, ITIL, Project Management, Security, or other technology-related certifications.

Describe your experience administering, supporting, developing, implementing, or integrating enterprise applications in a Microsoft Windows environment. Include any experience with Computer Aided Dispatch (CAD), Records Management Systems (RMS), SharePoint, Microsoft 365, Microsoft Teams, Azure, cloud-based solutions, Software-as-a-Service (SaaS) applications, workflow automation platforms (e.g., SimpliGov), and systems integration. Please identify the systems you have supported and describe your specific role, responsibilities, and level of involvement with each.

Describe your experience providing technical support in a Help Desk, Application Support, or Information Technology environment. Include the types of users supported, the applications and systems supported, the tools or ticketing systems utilized, the complexity of issues handled, and your approach to diagnosing, troubleshooting, and resolving technical problems. Please provide specific examples of challenging issues you have successfully resolved.

Describe your experience working with Microsoft SQL Server, Oracle Database, SQL*Plus, SQL Developer, or other relational database management systems. Include examples of database administration, SQL query development, report generation, data analysis, troubleshooting, data integration, data migration, or application support activities you have performed. Please describe your level of responsibility and provide specific examples of projects or tasks you have completed.

Describe your experience working in a 24x7 operational environment supporting mission-critical applications and services. Include any on-call responsibilities, incident response activities, after-hours support, and your role in diagnosing issues, coordinating response efforts, and restoring service during system outages or critical incidents. Please provide specific examples of incidents you have managed and the actions you took to resolve them.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of this position, please contact Rudy Yeung at [email protected].
If you have questions about the selection or hiring processes, please contact Alexandria Rodriguez at [email protected].

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 7/8/2026 11:59 PM Pacific

Salary:

$98,629.44 - $119,945.28 Annually
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