TDI - Consumer Protection - Program Supervisor II (Internal Only)

Job Description:

TDI - Consumer Protection - Program Supervisor II (Internal Only)

Description

Agency Information

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers' compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

• Flexible work schedules.
• Work-life-balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:
TDI does not sponsor or assume sponsorship of an employment visa.
Learn about our selection process , our military employment preference, licensing, and credential requirements.

Job Description

Program Supervisor II

This position performs moderately complex (journey-level) review and initiates actions on agent licensing filings. Work involves coordinating the receipt of, reviewing, analyzing, and tracking agent licensing filings; ensuring compliance with applicable policies, rules and statutes; communicating detailed licensing information with program staff and internal and external customers, including researching rules and regulations as needed. Trains program employees and may supervise the work of employees as needed while assisting section manager as backup in general day to day operations. Requires ability to obtain DPS secure site access. Works under general supervision with limited latitude for the use of initiative and independent judgment.

Essential Job Duties

This position:

• Process license application filings, review the filings to determine compliance with applicable policies, rules and statutes and maintain filings according to applicable policies and procedures.
• Provides administrative and technical assistance to assigned processors and others with complex reviews; effectively communicate to team members and external parties, both verbally and in writing, licensing requirements and procedures.
• Train and develop assigned employees and others within the program when new processes or procedures are implemented as directed by the Applications Manager.
• Assist Applications Manager with day-to-day management of personnel to achieve performance goals and interface with other program Team Leads and/or Managers to resolve licensure issues.
• Cross trains and provides back up support for other areas within AAL.
• Performs other duties as assigned.

Minimum Qualifications

This position requires:

• Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is preferred. Plus, two years of experience related to position.
• Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.
• Regular work attendance.
• Travel may be required for up to 5% of the time. If travel is 10% or over, you must maintain a state of Texas Driver's License.

Additional job details:

• This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
• This position requires applicant to be eligible to apply for access to the Texas Criminal Justice Information system. For eligibility, see: TX CJIS Policy TDI will conduct a criminal background check on all final candidates. An applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may be disqualified from employment.

Preferred Qualifications

Preferences for this position include:

• General knowledge of Agent and Adjuster Licensing's processes and procedures.

Knowledge/Skills/Abilities

This position requires demonstrated knowledge of:

• State laws, rules and statues including the Texas Insurance Code and Texas and Administrative Code, especially relating to Agent & Adjuster Licensing.
• Critical thinking; problem solving; and time-management.
• Effectively and clearly communicating, in a clear and concise manner, with all levels of employees and the public.
• Establishing and maintaining effective working relationships with both management and staff.
• Using available resources for research and comprehension.
• Planning, assigning, and coordinating the work of others and maintaining production goals.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Ability to enter electronic data accurately and timely.
• Ability to maintain a positive attitude in the workplace.
• Ability to create clear and concise written procedures.
• Ability to keep an organized system for notes, updates, projects, trainings, and escalations.
• Ability to work independently, with moderate to limited supervision.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.
• Determine compliance with regulatory rules and statues.
• Read and comprehend forms, statues, and rules.
• Compose and generate written correspondence.
• Use standard office equipment and software.
• Concentrate on tedious and repetitive work.
• Establish effective working relationships with coworkers.
• Implement administrative and technical procedures while acting as program supervisor.
• Obtain access to DPS secure site.

Military/Veteran Information

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the required documents, as applicable, with your application. See Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

641X, 86M0

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category Program Management

How to Apply

You may apply through CAPPS Agency Career Site or Work in Texas (WIT) .

The following information is required with your submission. Your submission must include complete:

• Employment history (month and year).
• Duties and responsibilities.
• Education.
• Certifications.
• Licenses.
• Employment questions.*

We may reject submissions that do not include all the required information.

*If you are applying through WIT, log into CAPPS Agency Career Site to access employment questions and review your submission.

Salary:

$5154.26 - 5154.26 Monthly