Child Support Assistant

Job Description:

Child Support Assistant

Description

The Position

Why join the Contra Costa County Department of Child Support Services?
Contra Costa County’s Department of Child Support Services (DCSS) has received multiple program awards for their hard work and outstanding achievements within the program and is looking for individuals who will continue this standard of excellence. DCSS supports its customers so that children can receive the emotional and financial support they need to thrive. DCSS assists families by establishing, collecting, and distributing child and medical support for minors. The Department’s work is an important part of California’s effort to nurture and protect children.

DCSS is seeking Child Support Assistants to join its dynamic team!

We are looking for someone who is:

• Ethical
• Authentic
• Empathetic
• Flexible
• A Team Player
• Personally Accountable
• Customer Service Oriented

What you will typically be responsible for:

• Organizing physical and electronic documents
• Data entry
• Interacting with the public
• Using various resources to locate case information
• Participating in team/department projects
• Navigating various applications, databases, and online systems

A few reasons you might love this job:

• You will make a difference in the lives of children and their families.
• You will work with people who are passionate about their work.
• You will be part of a supportive office culture that values growth and education.

A few challenges you might face in this job:

• You will be expected to balance multiple priorities and demands.
• Some of the customers you will work with are in emotionally challenging situations.
• Child Support work is subject to state and federal guidelines, which may include strict timeframes.

Competencies Required:

• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Using Technology: Working with electronic hardware and software applications
• Professional & Technical Expertise: Applying technical subject matter to the job
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Mathematical Facility: Performing computations and solving mathematical problems
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Adaptability: Responding positively to change and modifying behavior as the situation requires

Minimum Qualifications

Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate.
Experience: One year of full-time clerical experience which must have included public contact, interviewing, and processing legal documents.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Online Multiple-Choice Test: Candidates invited to take the online skills assessment will need access to a computer and internet. Candidates will be evaluated on necessary knowledge and skills that may include, but are not limited to: clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service.
Candidates are not permitted to retake the same assessment within a six (6) month period. If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam.

Hiring Interview: To be scheduled once the eligible list is established.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Sanyukta Singh at [email protected] For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website .

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 8/4/2026 11:59 PM Pacific

Salary:

$56,466.46 - $72,110.00 Annually