Full-time and Part-Time Emergency Communications Dispatch Officer (Multi-Hire)

Summary

Emergency Communications Dispatch OfficerFull‑time and part‑time positions available to serve the County as the first point of contact during emergency and non‑emergency calls. The dispatcher answers calls, dispatches law‑enforcement, fire, and medical personnel, and provides communication support services across agencies. This is an in‑person position with no remote option.Position SummaryFull‑time salary: $45,000 to $50,000 (Based on Experience). Part‑time salary: $18.00 to $25.00 per hour (Based on Experience). Open until filled.Minimum RequirementsMust be 18 years of age.High School Diploma or equivalent required.Valid driver's license.Demonstrated ability to complete Basic Dispatch training within one year.Demonstrated ability to complete various other training courses within the first three months.Prior DCJS‑certified communications/dispatcher experience (preferred but not required). Training will be provided.Ideal CandidateThe ideal candidate will have a high‑stress tolerance and the ability to maintain composure in critical life‑or‑death situations. Strong listening skills to discern changes in tone and to pick up background noises, the ability to multitask, type rapidly while speaking, monitor screens, and stay attentive to multiple communications simultaneously are essential. Excellent written, oral communication skills and an average typing speed of at least 60 words per minute are required.Physical RequirementsSitting for long periods of time (6‑12 hours).Typing and viewing computer screens for long periods of time (6‑8 hours).Ability to lift 5 to 10 pounds often.Ability to lift 10 to 50 pounds rarely.Duties and ResponsibilitiesOperate a multi‑line telephone console system and TDD system for the deaf and hearing impaired.Determine and assign the level of priority of the call and enter the data into a computer‑aided dispatch system for radio dispatch purposes.Perform emergency medical dispatch and crisis intervention services.Ask vital questions and provide pre‑arrival instructions for emergency medical calls.Monitor and operate a radio console and computer equipment.Receive and respond to a variety of emergency and non‑emergency services and complaints.Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer a caller to other agencies.Dispatch and coordinate the response of public safety agencies.Identify appropriate number and type of equipment or apparatus to dispatch.Enter and modify information into local, state, and national computer databases.Monitor and respond to a variety of technical systems and alarms.Part‑Time Emergency Communications OfficerPositions with no benefits. Part‑time employees are given the first opportunity and consideration for full‑time positions when they become available.Full‑Time Emergency Communications OfficerProvides a comprehensive benefits package.BenefitsMedical InsuranceEmployer‑paid health benefits with no employee contribution for employees.Health Savings AccountEmployer makes monthly contributions to your account.Dental InsuranceVision InsuranceLeave BenefitsAnnual LeavePersonal Leave14 Paid Holiday DaysFamily Medical Leave (FMLA)Civil LeaveMilitary Leave (in accordance with the Code of Virginia and United States Code)Volunteer Leave (8 hours per calendar year)Bereavement LeaveGroup Life InsuranceEducational BenefitsVirginia 529 College Savings PlanVirginia Retirement PlanKing and Queen County participates in the Virginia Retirement System.Employee Assistance Program (EAP)The Employee Assistance Program (EAP) is administered through Sentara Health and is free to all County employees and their households. It is a confidential program that is designed to help employees and their households resolve personal problems that can impact their job performance. The EAP provides the employee with an assessment of the problem, consultations and referrals are provided when appropriate.King and Queen County Sheriff's Office is an equal employment opportunity employer.#J-18808-Ljbffr

Job Description

Emergency Communications Dispatch OfficerFull‑time and part‑time positions available to serve the County as the first point of contact during emergency and non‑emergency calls. The dispatcher answers calls, dispatches law‑enforcement, fire, and medical personnel, and provides communication support services across agencies. This is an in‑person position with no remote option.Position SummaryFull‑time salary: $45,000 to $50,000 (Based on Experience). Part‑time salary: $18.00 to $25.00 per hour (Based on Experience). Open until filled.Minimum RequirementsMust be 18 years of age.High School Diploma or equivalent required.Valid driver's license.Demonstrated ability to complete Basic Dispatch training within one year.Demonstrated ability to complete various other training courses within the first three months.Prior DCJS‑certified communications/dispatcher experience (preferred but not required). Training will be provided.Ideal CandidateThe ideal candidate will have a high‑stress tolerance and the ability to maintain composure in critical life‑or‑death situations. Strong listening skills to discern changes in tone and to pick up background noises, the ability to multitask, type rapidly while speaking, monitor screens, and stay attentive to multiple communications simultaneously are essential. Excellent written, oral communication skills and an average typing speed of at least 60 words per minute are required.Physical RequirementsSitting for long periods of time (6‑12 hours).Typing and viewing computer screens for long periods of time (6‑8 hours).Ability to lift 5 to 10 pounds often.Ability to lift 10 to 50 pounds rarely.Duties and ResponsibilitiesOperate a multi‑line telephone console system and TDD system for the deaf and hearing impaired.Determine and assign the level of priority of the call and enter the data into a computer‑aided dispatch system for radio dispatch purposes.Perform emergency medical dispatch and crisis intervention services.Ask vital questions and provide pre‑arrival instructions for emergency medical calls.Monitor and operate a radio console and computer equipment.Receive and respond to a variety of emergency and non‑emergency services and complaints.Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer a caller to other agencies.Dispatch and coordinate the response of public safety agencies.Identify appropriate number and type of equipment or apparatus to dispatch.Enter and modify information into local, state, and national computer databases.Monitor and respond to a variety of technical systems and alarms.Part‑Time Emergency Communications OfficerPositions with no benefits. Part‑time employees are given the first opportunity and consideration for full‑time positions when they become available.Full‑Time Emergency Communications OfficerProvides a comprehensive benefits package.BenefitsMedical InsuranceEmployer‑paid health benefits with no employee contribution for employees.Health Savings AccountEmployer makes monthly contributions to your account.Dental InsuranceVision InsuranceLeave BenefitsAnnual LeavePersonal Leave14 Paid Holiday DaysFamily Medical Leave (FMLA)Civil LeaveMilitary Leave (in accordance with the Code of Virginia and United States Code)Volunteer Leave (8 hours per calendar year)Bereavement LeaveGroup Life InsuranceEducational BenefitsVirginia 529 College Savings PlanVirginia Retirement PlanKing and Queen County participates in the Virginia Retirement System.Employee Assistance Program (EAP)The Employee Assistance Program (EAP) is administered through Sentara Health and is free to all County employees and their households. It is a confidential program that is designed to help employees and their households resolve personal problems that can impact their job performance. The EAP provides the employee with an assessment of the problem, consultations and referrals are provided when appropriate.King and Queen County Sheriff's Office is an equal employment opportunity employer.#J-18808-Ljbffr