Concierge/Patrol Safety Officer (Residental Community)

Summary

• Conduct routine patrols throughout the community to ensure safety and security
• Respond to resident requests and concerns via company phone in a timely manner
• Provide exceptional customer service with a friendly and professional approach
• Assist residents with deliveries, including transporting packages directly to their door when needed
• Build positive relationships with residents, including frequent interaction with residents
• Monitor property activity and report any unusual or suspicious behavior
• Maintain clear communication with management and team members
• Maintain detailed activity and incident reports for each shift
• Perform wellness checks when requested for residents (as appropriate)
• Assist with coordinating guest/vendor access and ensuring proper authorization
• Provide light concierge-style assistance (directions, basic requests, community info)
• Ensure common areas remain secure and presentable during patrols
• Support emergency response procedures (fire alarms, medical calls, etc.)
• Proactively identify and report maintenance or safety concerns on property

• Strong customer service background required (hospitality, concierge, or similar preferred)
• Professional, polished appearance and demeanor
• Patient, personable, and comfortable working closely with residents
• Strong communication and problem-solving skills
• Reliable and attentive with a high level of accountability
• High level of emotional intelligence and patience, especially when assisting elderly residents
• Strong sense of discretion and professionalism in a private community setting
• Ability to multitask between patrol duties and resident requests
• Comfortable using a company phone or basic reporting systems
• Patrolling community in vehicle and consistent attendance required
• Ability to lift and carry packages (when assisting residents)

• Must be at least 21 years old
• Must be authorized to work in the U.S.
• Ability to walk/stand for extended periods
• Background check required
• Safe driving record
• High School Diploma / College Degree Preferred

• $18/hour competitive pay
• Calm, professional work environment
• Opportunity to make a direct impact in residents' daily experience

Job Description

• Conduct routine patrols throughout the community to ensure safety and security
• Respond to resident requests and concerns via company phone in a timely manner
• Provide exceptional customer service with a friendly and professional approach
• Assist residents with deliveries, including transporting packages directly to their door when needed
• Build positive relationships with residents, including frequent interaction with residents
• Monitor property activity and report any unusual or suspicious behavior
• Maintain clear communication with management and team members
• Maintain detailed activity and incident reports for each shift
• Perform wellness checks when requested for residents (as appropriate)
• Assist with coordinating guest/vendor access and ensuring proper authorization
• Provide light concierge-style assistance (directions, basic requests, community info)
• Ensure common areas remain secure and presentable during patrols
• Support emergency response procedures (fire alarms, medical calls, etc.)
• Proactively identify and report maintenance or safety concerns on property

• Strong customer service background required (hospitality, concierge, or similar preferred)
• Professional, polished appearance and demeanor
• Patient, personable, and comfortable working closely with residents
• Strong communication and problem-solving skills
• Reliable and attentive with a high level of accountability
• High level of emotional intelligence and patience, especially when assisting elderly residents
• Strong sense of discretion and professionalism in a private community setting
• Ability to multitask between patrol duties and resident requests
• Comfortable using a company phone or basic reporting systems
• Patrolling community in vehicle and consistent attendance required
• Ability to lift and carry packages (when assisting residents)

• Must be at least 21 years old
• Must be authorized to work in the U.S.
• Ability to walk/stand for extended periods
• Background check required
• Safe driving record
• High School Diploma / College Degree Preferred

• $18/hour competitive pay
• Calm, professional work environment
• Opportunity to make a direct impact in residents' daily experience