Service Dispatcher - Stanley Access Technologies - Canton, MA

Summary

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.Service Dispatcher The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectationsWhat You Will Do:Receive incoming telephone calls. Assess and dispatch service callsProvide feedback to the call center for call loading improvements and customer concernsProvide field team with parts support to help minimize return tripsAssist the field team with call overloads and directionPrioritize and determine best available technician to complete jobMaintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problemsEnsure proper communication with customer to gather all pertinent information for service callConsistently follow-up with customer to ensure completion and satisfactionTrack all service calls and provide service call reporting and metrics to managementMaintain service call logs and service manualsPerform monthly technician's rides to better understand team support requirements and business needsPromote the sale and implementation of service agreements to customersCoordinate with National Accounts service dispatchProvide administrative/back-up assistance to Service SupervisorPerforms duties and responsibilities as described in the quality systemPerform work according to the Field Operations Policy and Procedures Manual.Perform other assignments as directed by manager in support of service operationsWork with Installation coordinator on manpower sharing opportunities to increase productivityWhat You Need To Succeed:A valid state driver's license, without restrictions, is required for this position.1+ year of customer service or dispatching experienceHigh School Diploma or GEDAdditional Preferred Skills and Knowledge:Associate degree2+ years of service management/call center/field service experience desirable2+ years field service experienceSkills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)Excellent written and verbal communication skills requiredSelf- motivated, requires minimal supervision.Knowledge of security hardware industry requiredTime management and organizational skills required.Customer service orientatedAbility to handle multiple prioritiesProven knowledge of team development preferredAbility to work in a deadline driven environmentWhy Work for Us?Allegion is a Great Place to Grow your Career if:You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it ".You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work !You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths -based development, and unlocking human potential.What You'll Get from Us:Health, dental and vision insurance coverage, helping you "be safe, be healthy"A commitment to your future with a 401K plan, offering a 6% company match and no vesting periodTuition ReimbursementEmployee Discounts through Perks at WorkCommunity involvement and opportunities to give back so you can "serve others, not yourself"Opportunities to leverage your unique strengths through CliftonStrengths testing and coachingApply Today!Join our team of experts today and help us make tomorrow's world a safer place!Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Job Description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.Service Dispatcher The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectationsWhat You Will Do:Receive incoming telephone calls. Assess and dispatch service callsProvide feedback to the call center for call loading improvements and customer concernsProvide field team with parts support to help minimize return tripsAssist the field team with call overloads and directionPrioritize and determine best available technician to complete jobMaintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problemsEnsure proper communication with customer to gather all pertinent information for service callConsistently follow-up with customer to ensure completion and satisfactionTrack all service calls and provide service call reporting and metrics to managementMaintain service call logs and service manualsPerform monthly technician's rides to better understand team support requirements and business needsPromote the sale and implementation of service agreements to customersCoordinate with National Accounts service dispatchProvide administrative/back-up assistance to Service SupervisorPerforms duties and responsibilities as described in the quality systemPerform work according to the Field Operations Policy and Procedures Manual.Perform other assignments as directed by manager in support of service operationsWork with Installation coordinator on manpower sharing opportunities to increase productivityWhat You Need To Succeed:A valid state driver's license, without restrictions, is required for this position.1+ year of customer service or dispatching experienceHigh School Diploma or GEDAdditional Preferred Skills and Knowledge:Associate degree2+ years of service management/call center/field service experience desirable2+ years field service experienceSkills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)Excellent written and verbal communication skills requiredSelf- motivated, requires minimal supervision.Knowledge of security hardware industry requiredTime management and organizational skills required.Customer service orientatedAbility to handle multiple prioritiesProven knowledge of team development preferredAbility to work in a deadline driven environmentWhy Work for Us?Allegion is a Great Place to Grow your Career if:You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it ".You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work !You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths -based development, and unlocking human potential.What You'll Get from Us:Health, dental and vision insurance coverage, helping you "be safe, be healthy"A commitment to your future with a 401K plan, offering a 6% company match and no vesting periodTuition ReimbursementEmployee Discounts through Perks at WorkCommunity involvement and opportunities to give back so you can "serve others, not yourself"Opportunities to leverage your unique strengths through CliftonStrengths testing and coachingApply Today!Join our team of experts today and help us make tomorrow's world a safer place!Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.