SENIOR MANAGER, QUALITY ASSURANCE (BUS MAINTENANCE)

Job Description:

SENIOR MANAGER, QUALITY ASSURANCE (BUS MAINTENANCE)

Description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Provides leadership for the Quality Management Department to manage quality audits, and plan, implement, and monitor Construction Quality Management processes and procedures to ensure that major Metro capital projects are completed in compliance with contract and regulatory requirements.

Examples of Duties

• Develops and implements quality assurance/control plans, policies, and procedures in accordance with appropriate laws, regulations, and codes
• Reviews submittals for adequacy and completeness of quality assurance/control requirements
• Visits jobsites and monitors performance
• Performs inspections, audits, and surveillances to verify implementation of quality assurance/control requirements
• Documents NCRs (Non-conformance Reports) and analyses trends
• Conducts Root Cause Analysis, diagnoses quality assurance/control system problems, and corrects or recommends appropriate action
• Prepares quality assurance/control reports and correspondence
• Represents Metro before the public and other governmental agencies
• Coordinates consultants and labs
• Attends meetings as required, including pre-bid and pre-construction meetings
• Manages assigned quality assurance/control department activities, including developing, monitoring, and adhering to Metro's policies/procedures
• Manages, motivates, evaluates and provides guidance to assigned employees
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Quality Management or Engineering discipline, Business Administration, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in quality assurance

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Registration as a Professional Engineer is preferred
• Certified Quality Auditor, Certified Manager of Quality, or Certified Quality Engineer preferred

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience supporting commercial fleet quality assurance and maintenance compliance program
• Experience interpreting federal, state, and local laws and enforcing commercial vehicle environmental and emission regulations
• Experience overseeing commercial vehicle maintenance records for regulatory compliance
• Experience utilizing Microsoft Excel

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of engineering, construction, design, and quality assurance, including transit construction or general heavy construction practices
• Quality Management processes, systems, and procedures, including audits and surveillances
• Current theories, principles, and practices of management
• Research and report preparation methods
• Applicable local, state, and federal laws, rules, and regulations, including building codes and standards, Public Work Standard, and jurisdictional codes
• Theories, principles, and practices of transportation
• Complex plan and specifications reading
• Construction contract administration in a public sector organization
• Research, analysis, and report writing
• Computer software, such as Microsoft Word, Excel, PowerPoint, and Visio

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing the activities of a quality assurance function and providing leadership
• Analyzing situations and data, identifying problems, and recommending solutions
• Supervising, training, developing, and motivating staff
• Establishing and implementing relevant policies and procedures
• Performing quality audits of construction activities
• Conducting research and developing comprehensive reports and correspondence
• Communicating effectively orally and in writing
• Interacting professionally with various levels internally and with external representatives
• Exercising sound judgment and creativity in decision making
• Using applicable computer software
• Reading and understanding construction drawings and plans

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Develop, coordinate, present, administer, and evaluate construction quality programs and requirements
• Meet time constraints and deadlines,
• Represent Metro before the public
• Compile, analyze, and interpret complex data
• Act professionally in a stressful environment
• Think, act, and work independently
• Handle highly confidential information
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, and agreements
• Negotiate and manage contracts
• Determine strategies to achieve goals
• Walk and climb at construction sites
• Travel to offsite locations; drive a vehicle
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Walking (distance 5' to 100')
• Intermittently sitting, standing, stooping
• Communicating through speech in the English language required
• Feeling to perceive an object(s) size, shape, temperature or texture by means of senses in your skin
• Good distance vision and/or depth perception to judge distances
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

OM

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 8/25/2026 5:00 PM Pacific

Salary:

$120,556.80 - $180,835.20 Annually