Dispatcher - Home Services

Summary

Dispatcher Bellows Plumbing, Heating, Cooling & Electrical is growing and we are looking for an experienced Dispatcher to join our South Bay operations team. Bellows services customers throughout the entire San Francisco Bay Area. This position is based out of our South Bay headquarters in Santa Cruz County and supports service operations across Santa Cruz, Monterey, Santa Clara, and San Mateo counties.This is an important role within our company. We are looking for someone who can manage a busy service schedule, keep technicians moving efficiently, and ensure our customers receive excellent service. The Dispatcher acts as the central point of coordination between technicians in the field, customers, and the operations team.As our company continues to grow, we are looking for someone who takes pride in their work, stays organized under pressure, and can manage the constant movement and changes that come with a busy service operation. The right person will be proactive, reliable, and able to think ahead to keep the day running smoothly.Position Overview The Dispatcher works closely with our operations team to coordinate service calls and installation schedules while serving as the main communication link between technicians, customers, and management.This position requires strong organization, attention to detail, and the ability to adapt quickly as schedules and priorities change throughout the day.Key Responsibilities Schedule and coordinate service calls and installation workDispatch technicians and manage daily service schedulesCommunicate with customers, technicians, and operations staffAssist with customer service and appointment coordinationOrder materials and equipment for upcoming jobsAssist with construction permit applicationsSupport daily operational and administrative tasksAdjust schedules as priorities change throughout the dayQualifications Minimum 3 years dispatching in HVAC, plumbing, electrical, or residential home servicesExperience managing multiple technicians and coordinating a high volume daily service boardStrong working knowledge of Service Titan including scheduling, dispatching, and job managementAbility to prioritize emergency calls, maintenance appointments, and installations while balancing technician availabilityExperience communicating directly with field technicians and adjusting schedules throughout the dayComfortable handling customer calls, schedule changes, and problem resolution in a fast-paced environmentStrong written communication skills with clear and professional customer communicationHighly organized with the ability to track multiple jobs, permits, materials, and schedules simultaneouslyProficient with Google Workspace including Gmail, Sheets, and shared calendarsStrong numerical awareness including job numbers, materials tracking, and basic invoicing coordinationAbility to work closely with operations managers and technicians to keep jobs moving efficientlyBellows is growing and we are looking for someone who wants to grow with us while helping keep a busy service operation organized, efficient, and focused on great customer service.

Job Description

Dispatcher Bellows Plumbing, Heating, Cooling & Electrical is growing and we are looking for an experienced Dispatcher to join our South Bay operations team. Bellows services customers throughout the entire San Francisco Bay Area. This position is based out of our South Bay headquarters in Santa Cruz County and supports service operations across Santa Cruz, Monterey, Santa Clara, and San Mateo counties.This is an important role within our company. We are looking for someone who can manage a busy service schedule, keep technicians moving efficiently, and ensure our customers receive excellent service. The Dispatcher acts as the central point of coordination between technicians in the field, customers, and the operations team.As our company continues to grow, we are looking for someone who takes pride in their work, stays organized under pressure, and can manage the constant movement and changes that come with a busy service operation. The right person will be proactive, reliable, and able to think ahead to keep the day running smoothly.Position Overview The Dispatcher works closely with our operations team to coordinate service calls and installation schedules while serving as the main communication link between technicians, customers, and management.This position requires strong organization, attention to detail, and the ability to adapt quickly as schedules and priorities change throughout the day.Key Responsibilities Schedule and coordinate service calls and installation workDispatch technicians and manage daily service schedulesCommunicate with customers, technicians, and operations staffAssist with customer service and appointment coordinationOrder materials and equipment for upcoming jobsAssist with construction permit applicationsSupport daily operational and administrative tasksAdjust schedules as priorities change throughout the dayQualifications Minimum 3 years dispatching in HVAC, plumbing, electrical, or residential home servicesExperience managing multiple technicians and coordinating a high volume daily service boardStrong working knowledge of Service Titan including scheduling, dispatching, and job managementAbility to prioritize emergency calls, maintenance appointments, and installations while balancing technician availabilityExperience communicating directly with field technicians and adjusting schedules throughout the dayComfortable handling customer calls, schedule changes, and problem resolution in a fast-paced environmentStrong written communication skills with clear and professional customer communicationHighly organized with the ability to track multiple jobs, permits, materials, and schedules simultaneouslyProficient with Google Workspace including Gmail, Sheets, and shared calendarsStrong numerical awareness including job numbers, materials tracking, and basic invoicing coordinationAbility to work closely with operations managers and technicians to keep jobs moving efficientlyBellows is growing and we are looking for someone who wants to grow with us while helping keep a busy service operation organized, efficient, and focused on great customer service.