Guest Relations & Safety Officer

Summary

Guest Relations & Safety Officer

Medinah Country Club - Medinah, IL 60157

Overview

Salary Range $17.00 - $18.00 Hourly

Description

Job Title: Guest Relations & Safety Officer (3rd Shift)

Reports to: Security Manager

Rate: $17-18/hr depending on experience, qualifications, etc.

Timeframe: Part-time, Thursdays, Fridays, & Mondays from 10pm-6am.

About Medinah Country Club: Since 1924, Medinah Country Club has enjoyed a vast and rich history, and an unwavering commitment to excellence. Working at Medinah Country Club isn't your typical "9-to-5" – it is more like joining a tight-knit community that just happens to operate on one of the most iconic properties in the country. We take our work seriously, but not too seriously. Whether we're planning a world-class event or sharing a laugh over morning coffee, our team brings energy, creativity, and a sense of humor to everything we do. Our team thrives on collaboration, camaraderie, and a shared passion for providing exceptional customer service for our members and guests. If you're looking for a place where no two days are the same and the people are as top-notch as the property, you've just found it.

Job Summary:

• The Security Guard is responsible for maintaining a safe, secure, and welcoming environment for club members, guests, and staff. This role combines vigilant security practices with exceptional customer service, ensuring the club's standards of privacy, discretion, and professionalism are upheld at all times.

Job Responsibilities:

• Patrol club grounds, facilities, parking areas, and perimeter on foot and/or by vehicle.
• Monitor access points to ensure only authorized members, guests, and vendors enter the property.
• Greet members and guests in a courteous, professional manner while maintaining security protocols.
• Monitor security cameras, alarms, and access control systems.
• Respond promptly and appropriately to incidents, emergencies, and member concerns.
• Enforce club policies and safety procedures calmly and discreetly.
• Coordinate with club management and local emergency services when necessary.
• Complete incident reports, daily logs, and shift documentation accurately.
• Assist with special events, tournaments, and private functions as needed.

Education and Experience:

• High school diploma or equivalent required.
• Previous security, military, or law enforcement experience required.
• CPR/First Aid certification (or willingness to obtain)
• Strong observation, communication, and interpersonal skills.
• Excellent vision and hearing are essential to detect potential hazards or security issues as they arise.
• High level of alertness and situational awareness are always required.
• Reliable memory and cognitive function to accurately recall and report incidents.
• Ability to remain calm, professional, and discreet in all situations.
• Physically able to stand, walk, and patrol for extended periods of time.
• Ability to lift up to 25-50 lbs. if needed.
• Flexible availability, including evenings, weekends, and holidays as needed.

All offers of employment are based upon satisfactory completion of background checks.

Job Description

Guest Relations & Safety Officer

Medinah Country Club - Medinah, IL 60157

Overview

Salary Range $17.00 - $18.00 Hourly

Description

Job Title: Guest Relations & Safety Officer (3rd Shift)

Reports to: Security Manager

Rate: $17-18/hr depending on experience, qualifications, etc.

Timeframe: Part-time, Thursdays, Fridays, & Mondays from 10pm-6am.

About Medinah Country Club: Since 1924, Medinah Country Club has enjoyed a vast and rich history, and an unwavering commitment to excellence. Working at Medinah Country Club isn't your typical "9-to-5" – it is more like joining a tight-knit community that just happens to operate on one of the most iconic properties in the country. We take our work seriously, but not too seriously. Whether we're planning a world-class event or sharing a laugh over morning coffee, our team brings energy, creativity, and a sense of humor to everything we do. Our team thrives on collaboration, camaraderie, and a shared passion for providing exceptional customer service for our members and guests. If you're looking for a place where no two days are the same and the people are as top-notch as the property, you've just found it.

Job Summary:

• The Security Guard is responsible for maintaining a safe, secure, and welcoming environment for club members, guests, and staff. This role combines vigilant security practices with exceptional customer service, ensuring the club's standards of privacy, discretion, and professionalism are upheld at all times.

Job Responsibilities:

• Patrol club grounds, facilities, parking areas, and perimeter on foot and/or by vehicle.
• Monitor access points to ensure only authorized members, guests, and vendors enter the property.
• Greet members and guests in a courteous, professional manner while maintaining security protocols.
• Monitor security cameras, alarms, and access control systems.
• Respond promptly and appropriately to incidents, emergencies, and member concerns.
• Enforce club policies and safety procedures calmly and discreetly.
• Coordinate with club management and local emergency services when necessary.
• Complete incident reports, daily logs, and shift documentation accurately.
• Assist with special events, tournaments, and private functions as needed.

Education and Experience:

• High school diploma or equivalent required.
• Previous security, military, or law enforcement experience required.
• CPR/First Aid certification (or willingness to obtain)
• Strong observation, communication, and interpersonal skills.
• Excellent vision and hearing are essential to detect potential hazards or security issues as they arise.
• High level of alertness and situational awareness are always required.
• Reliable memory and cognitive function to accurately recall and report incidents.
• Ability to remain calm, professional, and discreet in all situations.
• Physically able to stand, walk, and patrol for extended periods of time.
• Ability to lift up to 25-50 lbs. if needed.
• Flexible availability, including evenings, weekends, and holidays as needed.

All offers of employment are based upon satisfactory completion of background checks.