Event Day Dispatcher - Kia Center

Summary

Levy SectorPosition Title: [[title]]Pay Range : $17.00 to $19.00Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.For more information on what we are about as a company, check us out by following the link below: Summary The Event Dispatcher for Food & Beverage Operations serves as the central communication hub for all food & beverage related needs during events. This role is responsible for receiving incoming calls from the command center, triaging requests, and dispatching the appropriate F&B team members to ensure timely and efficient service delivery.This individual plays a critical role in maintaining seamless operations across premium, concessions, culinary, and warehouse teams by coordinating responses, tracking requests, and communicating updates to leadership. In addition to real-time event support, the Event Dispatcher is responsible for administrative and clerical functions including reporting, documentation, and maintaining operational logs.Event Operations & Dispatching Serve as the primary point of contact for all incoming food & beverage service calls through the command center during eventsAssess and prioritize requests based on urgency, location, and operational impactDispatch appropriate F&B personnel (management, culinary, concessions, premium, warehouse, etc.) to respond to service needsMonitor response times and ensure follow-through until resolutionProvide real-time updates to callers and leadership on status of requestsEscalate urgent or high-impact issues to appropriate management immediatelyAdministrative & Reporting Duties Maintain detailed logs of all incoming calls, requests, dispatch actions, and resolutionsPrepare post-event reports summarizing call volume, response times, trends, and key issuesTrack recurring operational challenges and provide insights to leadershipMaintain and update pass-down logs to ensure continuity between eventsDocument and report urgent or escalated matters to management in a timely mannerAssist with compliance tracking, audit preparation, and operational documentation as neededOperational Support Assist with staffing coordination and communication during large-scale events or peak periodsParticipate in pre & post-event debriefs to identify opportunities for improvementQualifications Experience in a high-volume venue such as an arena, stadium, or large-scale event operation strongly preferredExcellent communication and interpersonal skillsAbility to multitask, prioritize, and remain composed in a fast-paced, high-pressure environmentStrong organizational and administrative skills with attention to detailProficiency in Microsoft Office (Excel, Word, Outlook) and operational systems (e.g., Smartsheet or similar tools preferred)Levy is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Certain positions may require Florida Level 2 background screening. Details: of Levy are offered many fantastic benefits.Instapay (early access to your wages) and high interest savings both through the EVEN appAssociate Shopping ProgramHealth and Wellness ProgramDiscount MarketplaceEmployee Assistance Program

Job Description

Levy SectorPosition Title: [[title]]Pay Range : $17.00 to $19.00Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.For more information on what we are about as a company, check us out by following the link below: Summary The Event Dispatcher for Food & Beverage Operations serves as the central communication hub for all food & beverage related needs during events. This role is responsible for receiving incoming calls from the command center, triaging requests, and dispatching the appropriate F&B team members to ensure timely and efficient service delivery.This individual plays a critical role in maintaining seamless operations across premium, concessions, culinary, and warehouse teams by coordinating responses, tracking requests, and communicating updates to leadership. In addition to real-time event support, the Event Dispatcher is responsible for administrative and clerical functions including reporting, documentation, and maintaining operational logs.Event Operations & Dispatching Serve as the primary point of contact for all incoming food & beverage service calls through the command center during eventsAssess and prioritize requests based on urgency, location, and operational impactDispatch appropriate F&B personnel (management, culinary, concessions, premium, warehouse, etc.) to respond to service needsMonitor response times and ensure follow-through until resolutionProvide real-time updates to callers and leadership on status of requestsEscalate urgent or high-impact issues to appropriate management immediatelyAdministrative & Reporting Duties Maintain detailed logs of all incoming calls, requests, dispatch actions, and resolutionsPrepare post-event reports summarizing call volume, response times, trends, and key issuesTrack recurring operational challenges and provide insights to leadershipMaintain and update pass-down logs to ensure continuity between eventsDocument and report urgent or escalated matters to management in a timely mannerAssist with compliance tracking, audit preparation, and operational documentation as neededOperational Support Assist with staffing coordination and communication during large-scale events or peak periodsParticipate in pre & post-event debriefs to identify opportunities for improvementQualifications Experience in a high-volume venue such as an arena, stadium, or large-scale event operation strongly preferredExcellent communication and interpersonal skillsAbility to multitask, prioritize, and remain composed in a fast-paced, high-pressure environmentStrong organizational and administrative skills with attention to detailProficiency in Microsoft Office (Excel, Word, Outlook) and operational systems (e.g., Smartsheet or similar tools preferred)Levy is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Certain positions may require Florida Level 2 background screening. Details: of Levy are offered many fantastic benefits.Instapay (early access to your wages) and high interest savings both through the EVEN appAssociate Shopping ProgramHealth and Wellness ProgramDiscount MarketplaceEmployee Assistance Program