Passenger Service & Ramp Agent (PSRA)

Summary

Passenger Service Ramp AgentPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.What you will be doing:Load and unload passenger baggage, cargo, and aircraft supplies safely and efficientlyAssist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setupTransport baggage and cargo between terminals, aircraft, and designated airport locationsProvide passenger assistance, including wheelchair support, gate assistance, and customer service as neededAssist passengers with boarding, deplaning, and connecting flight information when requiredOperate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safelyEnsure baggage is handled accurately and delivered to the correct flightsSafety, Security, Wellbeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What we are looking for:High school diploma or GEDMust be 18 years of age or olderValid driver's license may be requiredAbility to work in a physically demanding and fast-paced environmentStrong communication and teamwork skillsAbility to work flexible schedules, including nights, weekends, holidays, and overtimeAbility to work outdoors in varying weather conditionsDiversity:Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Job Description

Passenger Service Ramp AgentPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.What you will be doing:Load and unload passenger baggage, cargo, and aircraft supplies safely and efficientlyAssist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setupTransport baggage and cargo between terminals, aircraft, and designated airport locationsProvide passenger assistance, including wheelchair support, gate assistance, and customer service as neededAssist passengers with boarding, deplaning, and connecting flight information when requiredOperate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safelyEnsure baggage is handled accurately and delivered to the correct flightsSafety, Security, Wellbeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What we are looking for:High school diploma or GEDMust be 18 years of age or olderValid driver's license may be requiredAbility to work in a physically demanding and fast-paced environmentStrong communication and teamwork skillsAbility to work flexible schedules, including nights, weekends, holidays, and overtimeAbility to work outdoors in varying weather conditionsDiversity:Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.