Field Dispatcher

Summary

Field Dispatcher

Academy Bus is seeking a Field Dispatcher for the Port Authority Bus Terminal in NYC, serving commuters and intercity bus travelers.

As a Field Dispatcher, you will be responsible for coordinating our drivers and customers along our routes serving the NYC region. You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall safety and efficiency of service while providing exceptional customer service.

Earn $20.00 per hour.

This position requires the ability to work a flexible schedule, including days, evenings, weekends, holidays, and busy travel days immediately before and after holidays.

Desired characteristics:

• Multi-tasker who works well under pressure and thrives in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Technically savvy
• Organized with attention to detail
• Team player with drive for results
• Strong written and verbal communicator with a professional presence

Core role:

• Coordinate drivers for daily operations
• Ensure safety procedures are followed in the field
• Be present and visible in the loading areas and provide assistance as required
• Communicate information clearly and concisely via direct connect radio or phone
• Accurately update logs and complete required documentation
• Keep the field supervisor, dispatch and operations teams updated on operations

Health insurance and benefits offered include:

• Medical, dental, vision, prescription and life insurance
• Supplemental coverages
• 401K plan
• Paid time off
• Paid holidays

Academy is an EEO.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

Field Dispatcher

Academy Bus is seeking a Field Dispatcher for the Port Authority Bus Terminal in NYC, serving commuters and intercity bus travelers.

As a Field Dispatcher, you will be responsible for coordinating our drivers and customers along our routes serving the NYC region. You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall safety and efficiency of service while providing exceptional customer service.

Earn $20.00 per hour.

This position requires the ability to work a flexible schedule, including days, evenings, weekends, holidays, and busy travel days immediately before and after holidays.

Desired characteristics:

• Multi-tasker who works well under pressure and thrives in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Technically savvy
• Organized with attention to detail
• Team player with drive for results
• Strong written and verbal communicator with a professional presence

Core role:

• Coordinate drivers for daily operations
• Ensure safety procedures are followed in the field
• Be present and visible in the loading areas and provide assistance as required
• Communicate information clearly and concisely via direct connect radio or phone
• Accurately update logs and complete required documentation
• Keep the field supervisor, dispatch and operations teams updated on operations

Health insurance and benefits offered include:

• Medical, dental, vision, prescription and life insurance
• Supplemental coverages
• 401K plan
• Paid time off
• Paid holidays

Academy is an EEO.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.