PT Airline Ramp Service Agent XNA

Summary

Ramp Service AgentMust be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.General Purpose of JobThe Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircrafts, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.Essential Duties and ResponsibilitiesPerform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.Load and unload baggage, luggage, and comail.Operate ground equipment, including tugs and belt loaders.Marshal aircraft to and from gates.Provide proper handling of baggage requiring special care.Service aircraft lavatories.Perform aircraft interior cleaning.Responsible for aircraft security searches and commissary security searches.Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.Able to communicate using a two-way radio.Competency/Behavioral RequirementsBe pleasant with others on the job and display a good-natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobAbiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things donePhysical DemandsMust be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Work EnvironmentAirport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.Other Requirements and QualificationsEducation: High School diploma or equivalentExperience: No experience necessary, will trainKnowledge: Basic computer skillsMust be at least 18 years old.Must have a valid driver's licenseMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigrations Act of 1986Attend and successfully complete required trainingRead and write English.MUST be able to work a flexible schedule including nights, weekends and holidays.

Job Description

Ramp Service AgentMust be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.General Purpose of JobThe Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircrafts, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.Essential Duties and ResponsibilitiesPerform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.Load and unload baggage, luggage, and comail.Operate ground equipment, including tugs and belt loaders.Marshal aircraft to and from gates.Provide proper handling of baggage requiring special care.Service aircraft lavatories.Perform aircraft interior cleaning.Responsible for aircraft security searches and commissary security searches.Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.Able to communicate using a two-way radio.Competency/Behavioral RequirementsBe pleasant with others on the job and display a good-natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobAbiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things donePhysical DemandsMust be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Work EnvironmentAirport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.Other Requirements and QualificationsEducation: High School diploma or equivalentExperience: No experience necessary, will trainKnowledge: Basic computer skillsMust be at least 18 years old.Must have a valid driver's licenseMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigrations Act of 1986Attend and successfully complete required trainingRead and write English.MUST be able to work a flexible schedule including nights, weekends and holidays.