Colorado State Patrol Emergency Dispatch Services Director

Summary

Colorado State Patrol Emergency Dispatch Services DirectorThe mission of the Colorado State Patrol is to ensure a safe and secure environment for all persons by utilizing the strengths of its members and providing professional law enforcement services that reflect honor, duty, and respect. Through high visibility, strict enforcement, maximum resource deployment, and community education, the CSP promotes safety, protects lives, and preserves state highways. The CSP Communications Branch provides 24/7/365 emergency public safety communications to designated federal, state, and local agencies within Colorado. The Branch provides and manages the resources to accomplish this task.The Emergency Dispatch Services Director will serve as a mission-driven leader for the Colorado State Patrol (CSP). This executive leadership position oversees statewide public safety communications center operations, drives strategic direction, and manages critical technology and financial resources. The ideal candidate will combine deep operational experience in Public Safety Answering Points (PSAPs) with proven executive leadership, high integrity, and a collaborative approach to serving internal personnel and statewide public safety partners.Key responsibilities include:Executive Leadership & Strategy: Establish organizational structure, set long- and short-term strategic work plans, and lead change management initiatives across state emergency communications operations.Operational Oversight: Direct public safety communication centers, ensuring compliance with state/federal laws, department policies, and Next Generation 911 (NG911) technical standards.Fiscal Administration: Oversee large, complex operating budgets, financial planning, contracting, procurement, and resource allocation.Stakeholder & Team Alignment: Build high-performance, transparent work cultures; foster collaborative relationships with other local PSAPs, statewide law enforcement, and emergency response partners; and navigate multi-agency consensus-building.To be considered for this position, you must meet one of the following options:Ten (10) years of progressively responsible leadership experience in the public safety and emergency communications field, which must include both of the following:Five (5) years of organizational leadership experience directly managing public safety communication center(s).Five (5) years of demonstrated professional experience in policy development, strategic planning, and budget management.At least two (2) years of experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives.Required competencies include:Leadership & Integrity: Advanced leadership abilities with a mission-driven approach, high personal integrity, and a genuine concern for team well-being.Change Management & Problem Solving: Demonstrated capability to assess complex organizational needs, lead strategic change, navigate high-stakes decisions, and resolve challenges transparently.Collaboration & Stakeholder Engagement: Proven ability to build consensus, negotiate effectively, gather input from diverse stakeholders, and represent the agency publicly.Fiscal Management: Mastery of large-scale public safety budgeting, financial management, contracting, and procurement processes.Strategic Vision: Skill in interpreting and applying complex state/federal regulations, analyzing policy, and translating agency mission into actionable, measurable outcomes.Conditions of employment include:Must be a Colorado resident at the time of application.Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference checking, driving history and drug test.

Job Description

Colorado State Patrol Emergency Dispatch Services DirectorThe mission of the Colorado State Patrol is to ensure a safe and secure environment for all persons by utilizing the strengths of its members and providing professional law enforcement services that reflect honor, duty, and respect. Through high visibility, strict enforcement, maximum resource deployment, and community education, the CSP promotes safety, protects lives, and preserves state highways. The CSP Communications Branch provides 24/7/365 emergency public safety communications to designated federal, state, and local agencies within Colorado. The Branch provides and manages the resources to accomplish this task.The Emergency Dispatch Services Director will serve as a mission-driven leader for the Colorado State Patrol (CSP). This executive leadership position oversees statewide public safety communications center operations, drives strategic direction, and manages critical technology and financial resources. The ideal candidate will combine deep operational experience in Public Safety Answering Points (PSAPs) with proven executive leadership, high integrity, and a collaborative approach to serving internal personnel and statewide public safety partners.Key responsibilities include:Executive Leadership & Strategy: Establish organizational structure, set long- and short-term strategic work plans, and lead change management initiatives across state emergency communications operations.Operational Oversight: Direct public safety communication centers, ensuring compliance with state/federal laws, department policies, and Next Generation 911 (NG911) technical standards.Fiscal Administration: Oversee large, complex operating budgets, financial planning, contracting, procurement, and resource allocation.Stakeholder & Team Alignment: Build high-performance, transparent work cultures; foster collaborative relationships with other local PSAPs, statewide law enforcement, and emergency response partners; and navigate multi-agency consensus-building.To be considered for this position, you must meet one of the following options:Ten (10) years of progressively responsible leadership experience in the public safety and emergency communications field, which must include both of the following:Five (5) years of organizational leadership experience directly managing public safety communication center(s).Five (5) years of demonstrated professional experience in policy development, strategic planning, and budget management.At least two (2) years of experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives.Required competencies include:Leadership & Integrity: Advanced leadership abilities with a mission-driven approach, high personal integrity, and a genuine concern for team well-being.Change Management & Problem Solving: Demonstrated capability to assess complex organizational needs, lead strategic change, navigate high-stakes decisions, and resolve challenges transparently.Collaboration & Stakeholder Engagement: Proven ability to build consensus, negotiate effectively, gather input from diverse stakeholders, and represent the agency publicly.Fiscal Management: Mastery of large-scale public safety budgeting, financial management, contracting, and procurement processes.Strategic Vision: Skill in interpreting and applying complex state/federal regulations, analyzing policy, and translating agency mission into actionable, measurable outcomes.Conditions of employment include:Must be a Colorado resident at the time of application.Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference checking, driving history and drug test.