Dispatcher - Hattiesburg

Summary

Waste Pro - - Responsibilities: Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.; Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.; Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.; Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues; communicate with drivers and customers to ensure customer satisfaction; communicate service changes to Sales staff.; Answer incoming calls from Customer Service and provide requested route information and/or follow up; work with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through; distribute county requests to route supervisors.; Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.; Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail; record and document information from drivers and distribute to appropriate departments.; Maintains all data in appropriate systems including: verify dump tickets entered into Tower; close tickets in Trackese; enter new drivers, truck and route data in Tower; enter "Crew Out" into Tower and provide to Supervisors.; Print, review and make data entry corrections to productivity reports for route supervisors daily.; Distribute and maintain driver phones/radios, including software updates and charging phones every evening.; Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory; ensure s...

Job Description

Waste Pro - - Responsibilities: Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.; Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.; Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.; Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues; communicate with drivers and customers to ensure customer satisfaction; communicate service changes to Sales staff.; Answer incoming calls from Customer Service and provide requested route information and/or follow up; work with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through; distribute county requests to route supervisors.; Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.; Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail; record and document information from drivers and distribute to appropriate departments.; Maintains all data in appropriate systems including: verify dump tickets entered into Tower; close tickets in Trackese; enter new drivers, truck and route data in Tower; enter "Crew Out" into Tower and provide to Supervisors.; Print, review and make data entry corrections to productivity reports for route supervisors daily.; Distribute and maintain driver phones/radios, including software updates and charging phones every evening.; Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory; ensure s...