MCO Wheelchair Dispatcher

Summary

Wheelchair DispatcherABM is seeking a dependable and detail-oriented Wheelchair Dispatcher at Orlando International Airport (MCO). The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and consistently meets tight operational deadlines. Must have Airline, Ground Handling and Dispatcher experience.Responsibilities:Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirementsEnsure timely and efficient movement of resources according to work orders and/or resource schedulesOversee all communications within specifically assigned area(s)Receive or prepare work orders and work schedulesRecord and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch informationRecognize and mitigate a variety of issues encountered within the department and other work environmentsConfer with clients and/or supervising personnel in order to address questions, problems, and requests for resourcesMonitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency; compile statistics and reports on work progress.Monitor daily services and provide updates and reportsComply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.Qualifications:Must be 18 years of age or older. No high school diploma, GED or college degree required. No experience required and on the job training provided.Preferred Qualifications:Must be able to communicate with basic English language. One (1) year of prior multi-line reception experience or dispatching experience preferred (aviation or similar operations preferred)Job Info:Job Identification 161659Posting Date 07/28/2026, 12:55 PMJob Schedule Full timeLocations Orlando, FL, United StatesJob Category Customer ServiceWork Days Full Time, Including WeekendsWorkplace On-site

Job Description

Wheelchair DispatcherABM is seeking a dependable and detail-oriented Wheelchair Dispatcher at Orlando International Airport (MCO). The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and consistently meets tight operational deadlines. Must have Airline, Ground Handling and Dispatcher experience.Responsibilities:Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirementsEnsure timely and efficient movement of resources according to work orders and/or resource schedulesOversee all communications within specifically assigned area(s)Receive or prepare work orders and work schedulesRecord and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch informationRecognize and mitigate a variety of issues encountered within the department and other work environmentsConfer with clients and/or supervising personnel in order to address questions, problems, and requests for resourcesMonitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency; compile statistics and reports on work progress.Monitor daily services and provide updates and reportsComply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.Qualifications:Must be 18 years of age or older. No high school diploma, GED or college degree required. No experience required and on the job training provided.Preferred Qualifications:Must be able to communicate with basic English language. One (1) year of prior multi-line reception experience or dispatching experience preferred (aviation or similar operations preferred)Job Info:Job Identification 161659Posting Date 07/28/2026, 12:55 PMJob Schedule Full timeLocations Orlando, FL, United StatesJob Category Customer ServiceWork Days Full Time, Including WeekendsWorkplace On-site