Government Careers

  • Secret-Cleared Service Desk Incident Manager (Onsite)

  • Black Bear Technology Solutions, LLC
  • Aberdeen, Maryland 21001 United States View Map

Summary

Black Bear Technology Solutions, LLC (B2TS) is seeking a Service Desk Incident Manager for Aberdeen Proving Grounds, onsite. You will oversee the flow of service requests and IT incidents using ITIL-based practices and ServiceNow to ensure SLAs are met and a positive user experience is delivered.Required: 5 years in IT support or help desk, a Bachelor's degree or a High School Diploma with 2 years additional experience, and certifications (IAT II, ITIL v4 Foundation).#J-18808-Ljbffr

Job Description

Black Bear Technology Solutions, LLC (B2TS) is seeking a Service Desk Incident Manager for Aberdeen Proving Grounds, onsite. You will oversee the flow of service requests and IT incidents using ITIL-based practices and ServiceNow to ensure SLAs are met and a positive user experience is delivered.Required: 5 years in IT support or help desk, a Bachelor's degree or a High School Diploma with 2 years additional experience, and certifications (IAT II, ITIL v4 Foundation).#J-18808-Ljbffr

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