Emergency Telecommunicator

Summary

Major Duties and Responsibilities Dispatch emergency / non-emergency calls for Police, Fire and EMSAccept all calls via telephone or radioTransfer calls to appropriate person or department, or dispatch appropriate personnel to handle the callAnswer questions if able, give directions, provide assistance as requestedEnter all activity in the CAD system relating to Police, Fire and EMSServe as E-911 operator for the City Accept all E-911 calls that come into dispatch centerProvide assistance over telephone, calming caller and providing direction and instructions when necessaryTransfer calls to proper agency for non-emergency calls outside the City limitsWork and coordinate with other government personnel on callsProcess warrants and update all process logs in CAD and RMS systemsMake copies or printouts when requestedFile paperwork when requestedEnter data into the NCIC systemGreet people when they enter the Police Department and gather information as to what is needed.Perform other duties as directed.Company BenefitsFuneral Leave (See Sick Leave)Cafeteria Pre Tax InsuranceFlexible Spending Account (FSA)Major Medical InsuranceVision InsuranceDirect DepositFamily Medical Leave (See FMLA)HolidaysJury Duty LeaveLife InsuranceMilitary LeaveUniform and Uniform MaintenanceLongevity PayStipend PayRetirement (Public Employee Retirement System-PERS)Educational AssistanceContact Info 3101 Goodman Rd., W. Horn Lake, MS 38637#J-18808-Ljbffr

Job Description

Major Duties and Responsibilities Dispatch emergency / non-emergency calls for Police, Fire and EMSAccept all calls via telephone or radioTransfer calls to appropriate person or department, or dispatch appropriate personnel to handle the callAnswer questions if able, give directions, provide assistance as requestedEnter all activity in the CAD system relating to Police, Fire and EMSServe as E-911 operator for the City Accept all E-911 calls that come into dispatch centerProvide assistance over telephone, calming caller and providing direction and instructions when necessaryTransfer calls to proper agency for non-emergency calls outside the City limitsWork and coordinate with other government personnel on callsProcess warrants and update all process logs in CAD and RMS systemsMake copies or printouts when requestedFile paperwork when requestedEnter data into the NCIC systemGreet people when they enter the Police Department and gather information as to what is needed.Perform other duties as directed.Company BenefitsFuneral Leave (See Sick Leave)Cafeteria Pre Tax InsuranceFlexible Spending Account (FSA)Major Medical InsuranceVision InsuranceDirect DepositFamily Medical Leave (See FMLA)HolidaysJury Duty LeaveLife InsuranceMilitary LeaveUniform and Uniform MaintenanceLongevity PayStipend PayRetirement (Public Employee Retirement System-PERS)Educational AssistanceContact Info 3101 Goodman Rd., W. Horn Lake, MS 38637#J-18808-Ljbffr