911 Operator

Summary

EMS 911 Operator

Join our team as a full-time, EMS 911 Operator in Tyler, TX.

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas EMS/AIR 1 has more than 50 ambulances, three active helicopters and one helicopter in reserve strategically located across the region and emergency teams provide rapid access to care.

Responsibilities:

Responsible for receiving request for ambulance service by telephone as per established medical protocols, policies, and procedures. Effectively communicates with internal and external customers.

Qualifications:

• High School Diploma or General Education Degree (GED)
• Emergency Medical Dispatch (Paid Certification Training provided by UT Health) – must obtain within 60 days of hire.
• Type with reasonable accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Accurate and compliant use of MPDS EMD protocols after training received.
• Skills to apply EMD protocols over the telephone after receiving paid training.

Job Description

EMS 911 Operator

Join our team as a full-time, EMS 911 Operator in Tyler, TX.

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas EMS/AIR 1 has more than 50 ambulances, three active helicopters and one helicopter in reserve strategically located across the region and emergency teams provide rapid access to care.

Responsibilities:

Responsible for receiving request for ambulance service by telephone as per established medical protocols, policies, and procedures. Effectively communicates with internal and external customers.

Qualifications:

• High School Diploma or General Education Degree (GED)
• Emergency Medical Dispatch (Paid Certification Training provided by UT Health) – must obtain within 60 days of hire.
• Type with reasonable accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Accurate and compliant use of MPDS EMD protocols after training received.
• Skills to apply EMD protocols over the telephone after receiving paid training.