Dispute Investigator: Fraud & Chargeback Expert

Summary

Netspend Corporation in Austin, TX is seeking a Dispute Investigator to own customer claims about unauthorized activity, billing errors, and merchant issues. You will dive into transaction histories, gather evidence, and decide outcomes impacting customers' finances.The role emphasizes regulatory adherence and accurate, timely resolution. You will handle end-to-end investigations, manage chargebacks with card networks, and maintain precise documentation while meeting quality and productivity#J-18808-Ljbffr

Job Description

Netspend Corporation in Austin, TX is seeking a Dispute Investigator to own customer claims about unauthorized activity, billing errors, and merchant issues. You will dive into transaction histories, gather evidence, and decide outcomes impacting customers' finances.The role emphasizes regulatory adherence and accurate, timely resolution. You will handle end-to-end investigations, manage chargebacks with card networks, and maintain precise documentation while meeting quality and productivity#J-18808-Ljbffr