IHCS Program Specialist

Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a Caseload of Diverse Individuals

• Provide each individual with the opportunity to live his/her own Everyday Life
• Develop a rapport with individuals' families and county representatives to facilitate communication in all aspects of individuals' lives
• Attend team meetings as necessary to provide input on an individual's progress during program
• Schedule and attend doctor's appointments as needed with individuals
• Perform satisfaction surveys on a quarterly basis to ensure individuals are happy with their service
• Reinforce that individuals' outcomes are being met during program, and that they are appropriate
• Provide direct service as needed to ensure quality of program
• Provide emotional support to individuals through difficult life situations
• Assist in identifying individuals' strengths and how they can use them in the community
• Assist with client medications as needed

• Supervise Direct Service Professionals

• Develop a strong, professional rapport with DSPs
• Create a welcoming environment for DSPs to thrive
• Identify strengths of DSPs and assist them in applying these strengths to their daily work
• Train new and existing DSPs on the specific needs of each individual on your caseload
• Communicate necessary information to DSPs regarding the individuals they serve
• Monitor DSPs during work hours to assess their work performance
• Mentor DSPs having difficulties in work performance by modeling what they could improve
• Provide critical, strengths-based employee evaluations to assess DSP performance
• Facilitate positive change in DSPs by providing verbal and written corrections when conduct violates agency policy

• Office Duties

• Update ISPs and individuals' records in Billiyo as changes are made
• Organize and store individuals' files securely
• Approve mileage and business expenses of DSPs
• Review and approve employees' timesheets on a biweekly basis
• Verify data in Billiyo and document edits
• Attend Office, Program Specialist, and DSP meetings
• Report incidents to HCSIS in a timely manner and follow-up when appropriate
• Assist as needed with scheduling to ensure all individuals' needs for program are met

• Other

• Promote agency values during and outside of office hours
• Participate in a wide variety of special projects and committees to improve program quality and diversity for individuals and staff
• Perform extra-curricular activities as assigned and volunteered for to better the agency
• Engage in The Arc's community in a positive and productive way
• Communicate with co-workers, management, clients, and others in a professional manner
• Conform and abide by all regulations, policies, work procedures, and instructions
• Develop a basic understanding of all programs The Arc offers to individuals receiving services to communicate as needed
• All other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: A bachelor's degree in Human Services or a related field is preferred but not required. A high school diploma is required with at least three years' experience working with individuals with intellectual disabilities.

REASONING ABILITY: Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals' interests and activities.

JOB-RELATED EXPECTATIONS:

• Proficient with MS Office, including Word and Excel
• Excellent organizational skills
• Flexible schedule
• Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts
• Problem-solver
• Self-motivated
• Dependable
• Manage time efficiently
• Solid decision-making skills
• Ability to multi-task
• Regular attendance required
• Ability to maintain the integrity of highly confidential information
• Strong attention to detail and high degree of accuracy
• Occasional driving expected

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a Caseload of Diverse Individuals

• Provide each individual with the opportunity to live his/her own Everyday Life
• Develop a rapport with individuals' families and county representatives to facilitate communication in all aspects of individuals' lives
• Attend team meetings as necessary to provide input on an individual's progress during program
• Schedule and attend doctor's appointments as needed with individuals
• Perform satisfaction surveys on a quarterly basis to ensure individuals are happy with their service
• Reinforce that individuals' outcomes are being met during program, and that they are appropriate
• Provide direct service as needed to ensure quality of program
• Provide emotional support to individuals through difficult life situations
• Assist in identifying individuals' strengths and how they can use them in the community
• Assist with client medications as needed

• Supervise Direct Service Professionals

• Develop a strong, professional rapport with DSPs
• Create a welcoming environment for DSPs to thrive
• Identify strengths of DSPs and assist them in applying these strengths to their daily work
• Train new and existing DSPs on the specific needs of each individual on your caseload
• Communicate necessary information to DSPs regarding the individuals they serve
• Monitor DSPs during work hours to assess their work performance
• Mentor DSPs having difficulties in work performance by modeling what they could improve
• Provide critical, strengths-based employee evaluations to assess DSP performance
• Facilitate positive change in DSPs by providing verbal and written corrections when conduct violates agency policy

• Office Duties

• Update ISPs and individuals' records in Billiyo as changes are made
• Organize and store individuals' files securely
• Approve mileage and business expenses of DSPs
• Review and approve employees' timesheets on a biweekly basis
• Verify data in Billiyo and document edits
• Attend Office, Program Specialist, and DSP meetings
• Report incidents to HCSIS in a timely manner and follow-up when appropriate
• Assist as needed with scheduling to ensure all individuals' needs for program are met

• Other

• Promote agency values during and outside of office hours
• Participate in a wide variety of special projects and committees to improve program quality and diversity for individuals and staff
• Perform extra-curricular activities as assigned and volunteered for to better the agency
• Engage in The Arc's community in a positive and productive way
• Communicate with co-workers, management, clients, and others in a professional manner
• Conform and abide by all regulations, policies, work procedures, and instructions
• Develop a basic understanding of all programs The Arc offers to individuals receiving services to communicate as needed
• All other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: A bachelor's degree in Human Services or a related field is preferred but not required. A high school diploma is required with at least three years' experience working with individuals with intellectual disabilities.

REASONING ABILITY: Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals' interests and activities.

JOB-RELATED EXPECTATIONS:

• Proficient with MS Office, including Word and Excel
• Excellent organizational skills
• Flexible schedule
• Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts
• Problem-solver
• Self-motivated
• Dependable
• Manage time efficiently
• Solid decision-making skills
• Ability to multi-task
• Regular attendance required
• Ability to maintain the integrity of highly confidential information
• Strong attention to detail and high degree of accuracy
• Occasional driving expected

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.