Police Services Specialist

Job Description:

Police Services Specialist

Description

Police Services Specialist
Police Department
Full-Time, 12 months
Non-Exempt, Pay Grade 29
VRS-Eligible, Benefits-Eligible

Police Department

GENERAL DEFINITION OF WORK:

This is a full-time position as a Police Services Communications Professional. The purpose of this position is to provide the community and law enforcement first responder administrative support. Primary duties include records management, data analysis and reporting, and communications. The Police Services Specialist will manage incident input into the Records Management System (RMS), disseminate pertinent information related to crime and persons/incidents of interest, and provide direction to public and partner agency inquiries. This is unit operates in a 24/7 environment.

ESSENTIAL FUNCTIONS:

• Review submitted incident reports for accuracy in coding and inclusion of essential information as required by state and federal guidelines

• Ensures incident reports, warrant information, protective orders, missing person reports, and stolen property are entered appropriately in the RMS and VCIN/NCIC

• Maintains and stores hard copies of records in accordance to VA Library standards

• Generates daily reports of shift activity

• Uses computer databases/software to conduct data review and extraction

• Creates and disseminates officer awareness and safety information

• Assists with initial intel at onset of critical incident

• Conducts criminal history and driver history checks

• Oversight of LINX system and necessary training

• Manages Warrant Checks as necessary, which may necessitate coordination with national/regional/local agencies

• Communicates pertinent information to the Emergency Communications Center

• Logs and communicates to Patrol Command, extra patrol requests from the public

• Responds to citizen requests and inquiries made by phone or in person. Provides direction when police response is not warranted

• Request wrecker services when call-for-service dictates need

• Establish relationships with area partner agencies

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of police department organizational structure;

• Understanding of the Freedom of Information and Privacy Act’s (FOIA) provisions and procedures to ensure confidential information is protected;

• Requires attention to detail;

• Required knowledge of different types of records, computerized information systems, other local and regional law enforcement agencies, relevant community resources, services and activities, regional geography, roads, and landmarks, and techniques for handling difficult people;

• Ability to operate computer equipment and software to include Microsoft Office (Excel, Word, PowerPoint, Teams), relational databases, mapping software, record management programs, language learning software;

• Demonstrates critical-thinking and problem-solving skills. Uses logic and reasoning to understand and evaluate situations and use good judgement to render decisions;

• Ability to communicate with a diverse audience. Provides responsive communication in a professional and empathetic manner.

• Ability to listen and understand information, directions and/or assignments (written and verbal);

• Ability to develop and maintain cooperative and professional relationships with coworkers, supervisors, and internal/external stakeholders. Committed to teamwork and contributes to a positive work environment where employees feel valued and appreciated.

• Ability to maintain confidentiality;

• Uses time productively and efficiently. Able to prioritize and manage competing assignments and deadlines.

EDUCATION AND EXPERIENCE:

• Graduation from high school or its equivalency;

• Clerical experience and experience with Microsoft Office Suite

PREFERRED QUALIFICATIONS/CERTIFICATIONS

• Additional education, training, experience relevant to customer service, law enforcement, or related field.

PHYSICAL AND MENTAL REQUIREMENTS

• Physical Conditions:

◦Office setting

◦Some lifting of light objects

◦Shift work - availability for day, evening, or midnight shifts

• Work Contacts:

◦Regular contact with colleagues, victims, witnesses, and allied professionals

◦Working hours may vary and extend beyond set hours and days

• Interactions:

◦Stressful or adversarial interactions

◦Potential for conflict

◦Use of tact and diplomacy

◦Regular contact with certified service canines

Remote Work:

This position is not eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia.

Salary Range:
The salary range for this position is $26.41 - $29.00 (approx. $54,582 - $60,328 per year). Starting offer is based on applicable education beyond minimum, experience and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA Non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.

Deadline for Applications:

Position open until October 31, 2026

Albemarle County Core Values:

Albemarle County holds its employees to the highest standards in fulfilling the County’s Vision and Mission. We believe in excellence in public service through

Community: We expect diversity, equity and inclusion to be integrated into how we live our mission.

Integrity: We value our customers and co-workers by always providing honest and fair treatment.

Innovation: We embrace creativity and positive change.

Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly.

Learning: We encourage and support lifelong learning and personal and professional growth.

Virginia Values Veterans:
Albemarle County is a Certified V3 organization.

EOE/EEO
Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.