Senior Customer Service Clerk - Youth

Job Description:

Senior Customer Service Clerk - Youth

Description

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Division: Customer Experience
Section: Various
Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds.

The Senior Customer Service Clerk - Youth will:

• Deliver exceptional customer service at public service desks and by phone, ensuring a welcoming and positive library experience for all customers.
  
• Plan, develop, and facilitate engaging library programs for children, teens, and families, including storytimes, STEAM activities, crafts, hands-on learning experiences, and after-school enrichment programs.
  
• Build and maintain partnerships with schools, childcare providers, and community organizations to promote library resources, services, and programs for youth and their caregivers.
  
• Conduct outreach activities and represent the library at community events, fostering awareness of library services and expanding access to educational and recreational opportunities.
  
• Assist patrons in accessing library collections, online resources, databases, and technology.
  
• Support collection maintenance activities, including shelving, shelf reading, organizing materials, and maintaining accurate collection order and appearance.
  
• Work a flexible schedule that includes evenings and weekends (Saturday and Sunday) on a rotating shift basis. Operating hours may include shifts between 8:00 a.m. and 8:15 p.m.
  
• Perform other related duties and special projects as assigned.
  

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

About Us:

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.
Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS One (1) year of clerical/customer service experience is required .

An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

LICENSE REQUIREMENTS
None

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No

Pay Grade 12

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES


Thank you for your interest in a career with the City of Houston. We are committed to providing an accessible, transparent, and positive application experience for every candidate.

To be considered for this position, applications must be submitted online during the active posting period. We are unable to accept paper, emailed, mailed, or faxed applications. To apply, please visit the City of Houston Careers website at https://www.governmentjobs.com/careers/houston/

Stay Connected Throughout the Process

After submitting your application, you may view your application status at any time by logging into your online profile http://agency.governmentjobs.com/houston/default.cfm . If you have questions regarding your application status, please contact Human Resources at 832-393-1398

Accessibility and Accommodations

The City of Houston is committed to ensuring equal access to employment opportunities. If you require reasonable accommodation or special assistance during the application or hiring process, please contact 832-393-4888 (TTY 7-1-1).

Technical Assistance

If you experience difficulties accessing your account, logging in, or completing your online application, technical support is available by calling 855-524-5627.

What to Expect Next

We carefully review each application received. Due to the high volume of applicants, only candidates selected to move forward in the recruitment process will be contacted directly by the hiring department.

Before You Begin Your Application

To help make your application process as smooth as possible, please gather your educational information and supporting documentation before you begin.

Depending on your qualifications, you may be asked to provide:

• High school diploma, GED, or equivalent credential from an accredited institution
• College, university, or technical school information
• Degrees earned, areas of study, and graduation dates
• Official transcripts or other educational documentation from accredited institutions
• Professional licenses, certifications, or other credentials relevant to the position

Having these materials ready in advance will help ensure your application is complete and can be reviewed without unnecessary delays. To learn more, we encourage you visit our How to Verify Education resource.

Please note: Applications requiring educational verification may be considered incomplete if the requested documentation is not submitted.

Pre-Employment Requirements

As part of the hiring process, all new hires and rehires must successfully complete a pre-employment drug screening. Final employment offers may also be contingent upon a physical examination and verification of information provided in the application and supporting documentation.

Equal Opportunity Employer

The City of Houston is proud to be an Equal Opportunity Employer and values the unique perspectives, experiences, and talents of our workforce. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect.

Employment decisions are made without regard to any legally protected status or characteristic, including race, color, ethnicity, national origin, sex, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, pregnancy, or any other status protected by applicable law.

We encourage all qualified individuals to apply and look forward to learning more about you and the experience you can bring to our team.
Thank you for your interest in joining the City of Houston. We appreciate the time and effort you invest in the application process and look forward to reviewing your qualifications.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/18/2026 11:59 PM Central

Salary:

$1,579.20 - $1,776.00 Biweekly