Dispatcher Clerk (Entry-Level)

Job Description:

Dispatcher Clerk (Entry-Level)

Description

Position Description

A dispatcher is a critical link between the community and patrol units in the field. Our state-of-the-art communications center is staffed 24 hours a day, 365 days a year. Dispatchers may be required to work rotating shifts, weekends, holidays, and overtime.

The skilled actions of our dedicated dispatchers are vital to our community and law enforcement professionals.

BE ONE OF US!

Under general supervision, to receive and transmit radio and telephone communications in the Sheriffs Department via the County's 911 dispatch center; receive/process all emergency calls within the county; dispatch law enforcement and non-fire personnel and equipment as needed; perform a variety of clerical/stenographic duties; and does related work as required.

Example of Duties

• Receive emergency calls from the public requesting sheriff, police, fire, medical, or other emergency service.
• Determine nature and location of emergency.
• Determine priorities and dispatch sheriff, police, ambulance or other emergency units as necessary and in accordance with established procedures including utilization of EMD to give pre-arrival instructions on medical calls including CPR and basic first aid.
• Receive and process 9-I-I emergency calls.
• Maintain contact with all units on assignment; monitor status and location of sheriff, police, and ambulance units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems.
• Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data.
• Monitor and assist numerous other departments within the county including District Attorney's Office, Probation Department, Road Department, Child Protective Services, Park Rangers, and Animal Control. Runs law enforcement communications equipment, including NCIC computer.
• Assigns case numbers and maintains daily logs; maintains various files.
• Checks files for required information.
• Appears in court as witness for departmental actions related to dispatch/responder matters.
• Maintains records for emergency disaster plans, updating manuals and OES policy references as required.
• Types, sorts and files a variety of materials.
• Prepares reports/departmental logs.
• Performs other related duties as required.

Minimum Qualifications

Knowledge of:

Terminology and codes used in law enforcement, medical, fire and related emergency radio and telephone communications. County and city road systems, geography and areas of residential and commercial development. English usage, including proper use of vocabulary terms, spelling, grammar and punctuation.

Skill and Ability to:

Learn radio, telephone, dispatching skills and codes; speak clearly, distinctly and pleasantly; understand and follow written/oral directions; receive and transmit information in a professional manner; deal effectively with those who may be emotionally distraught; transmit information accurately and efficiently both orally and in writing; work calmly and effectively in a variety of situations; establish and main effective working relationships with others; learn law enforcement procedures and terms quickly. Successfully complete series of POST courses related to job requirements; and deal effectively and courteously with the general public. Assess and prioritize to determine appropriate response levels for law enforcement, medical, fire and other emergency situations. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Apply departmental and other procedures and policies to dispatching situations. Attend to multiple activities and sources of input simultaneously. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand. Remain calm and make rapid and sound independent judgment in stressful emergency situations. Communicate tactfully and effectively with the public, public safety personnel and others, including clear enunciation.

Training and Experience:

Equivalent to graduation from high school and one (1) year of responsible experience dealing with the general public.

Special Requirements

• Possession of a valid California driver's license.
• Willingness and availability to work variable shifts, including nights, weekends and holidays.
• Successfully attend and complete courses of instruction as required by departmental policies, inclusive of 120 hours of Basic Dispatching and 40 hours Emergency Medical Dispatch training.

For more information on how to become a 9-1-1 Dispatcher please visit: Public Safety Dispatcher Information

Calaveras County Public Service Employees Association

For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision.

NEW * Assist-To-Own program to help Couny employees purchase a home.
Program Highlights:

• Down Payment Assistance, up to 5.5% of the Total Mortgage Loan.
• Available with purchase of a primary residence.
• Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans).
• No first-time homebuyer requirement to qualify.
• Flexible guidelines: Minimum FICO 640; Maximum DTI 50%.
• Flexible income limits, up to moderate income levels; no income limits for FHA and VA.

For more information, vists Calaveras County Assist-to-Own

Uniform Allowance:$750 or $900 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check.Qualifying Classifications: Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Care Specialist.

Professional Time Off: 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications: Deputy District Attorney I/II/III/IV

Extra-Hire:
Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance.

Vacation days:

0 - 3 complete years = 80 hours per year.

After 6 months you can take your first week.

3 - 10 complete years = 120 hours per year

10 years+ = 160 per year

Holidays:14 paid holidays per year.

Life Insurance through ReliaStar: $50,000.00 County paid. After 65 years of age, pays out 65%, after 70 years of age ReliaStar pays out 32.5%.

Sick Leave: 12 days annual sick leave accrual with unlimited accumulation.

Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period.

60 hours of sick leave can be used for immediate family, parent spouse, child or sibling.

Merit: After successfully completing twenty-six (26) pay periods, a 3.5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step.

Probation Period: New employees remain in a probationary status for 26 pay periods.

Longevity Incentives @ 2.5% for each of the following:

• 5.5 years (if hired before March 28, 2005)
• 6 years
• 10 years
• 15 years
• 20 years
• 25 years

Bi-Lingual pay:$50 per month for specific approved job classifications.

Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually

Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually

Section 125 Plan:Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site.

AFLAC
Heart & Stroke Insurance

Cancer Insurance

Accident Insurance

Universal Life Insurance

Short Term Disability Insurance

LEGALSHEILD

CALPERS RETIREMENT INFORMATION:

CalPERS:
CLASSIC MEMBERS: 2% at 55
PEPRA MEMBERS: 2% at 62

Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS.
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SAFETY CalPERS:for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III.
CLASSIC MEMBERS: 3% at 50
PEPRA MEMBERS: 2.7% at 57

Additional Retirement Plan:

The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan (Pre-Tax).The County currently utilizes VALIC.

Participating employees will receive a County paid match of up to $50 a month.

Salary:

$31.03 - $38.14 Hourly