Senior Coordinator for the Bronco Advising Center

Job Description:

Senior Coordinator for the Bronco Advising Center

Description

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California - Unit 4

Job Classification: SSP IV

Anticipated Hiring Amount: $6,019 per month

Work Hours: Monday - Friday 8:00 am-5:00 pm

THE DEPARTMENT

The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona’s diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning.

The Bronco Advising Center (BAC) provides timely and integrated informational, transactional, and general academic services for students and the campus community through walk-in, email, and phone service requests. The BAC provides general advising on general education requirements, university polices, and academic planning. It also houses the Undeclared Advising, Graduation Pledge and Student Success Ambassador programs. The BAC offers academic advising and enrollment management services to support students' academic goals and completing processes related to their university enrollment.

DUTIES AND RESPONSIBILITIES

Advising Center Coordination and Leadership

• Provide oversight and coordinate the day-to-day operations of the Bronco Advising Center and serve as a lead and resource to the BAC Advisors and CA Promise Coordinator.
• Develop relational advising models and promote equitable academic advising practices to increase student retention and success.
• Coordinate BAC activities including implementing student appointment campaigns and outreach efforts, enforcing policies and procedures, disseminating information to students, faculty, and staff, maintaining the advising center website, communicating policies and procedures to help students make academic progress and graduate in a timely manner.
• Implement advising programming enhancements to improve student outcomes and progress to degree based on institutional data and program outcomes (ex: summer enrollment, financial literacy workshops, etc).
• Coordinate workflow and daily operations for advising center and staff to ensure adequate coverage and service to students, families and staff.
• Provide guidance and training to BAC Advisor Team as needed.
• Ensure BAC Advisors are prioritizing workload and assigned to special project assignments.
• Collaborate with College-based advisors to implement campaigns and interventions using CPP Connect.
• Support orientation advising, including online orientation materials, communicating with college partners, updating the LMS materials for students, and partner with New Student Programs and Office of Student Success on all orientation advising activities. Coordinate college specific orientation trainings and materials.
• Present issues and concerns regarding performance issues to HEERA Manager’s attention.
• In partnership with the HEERA manager, provide training, feedback, guidance and coaching to staff. Ensure staff attend university-based trainings and opportunities
• Partner with HEERA manager to monitor center’s business operations, give work assignments to the team, train and resolve procedural issues.
• Assist with the development of effective business process plans and maintain accurate process manual for future training and reference.
• Implement timely changes to system/process for the benefit of the student experience and flow by analyzing utilization trends and data.
• Identify service gaps and recommend improvements to the service delivery methods and procedures.

CA Promise Leadership

• Provide professional guidance to the CA Promise Coordinator. Ensure ongoing compliance with state, CSU, and CPP reporting.
• Provide leadership and vision in the creation and implementation of a student recruitment and onboarding process, including outreach strategies, applications, communications, workshops, and educational and promotional materials.
• Provide leadership and vision for the development and implementation of ongoing programming for CA Promise students including workshops, e-advising support, registration events, and partnerships with college-based advisors to support students in planning for their timely graduation.
• Ensure compliance with all annual reporting.
• Maintain thorough records of students' eligibility, progress, and completion. Provide reports and conduct regular analyses. Provide recommendation for best practices.

Academic Advising

• Provide timely, focused advising to all students (including returning students, students in academic difficulty, and all students who visit the Bronco Advising Center) to ensure that they stay on track to graduation and can successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges.
• Support the implementation and ongoing use of advising tools. This includes enforcing student use at orientation, monitoring student use and advisor review over time, and working with the Office of Student Success to provide ongoing reports.
• Maintain current knowledge of academic, admission, and registration policies and procedures.
• Provide accurate and timely maintenance of student petitions.
• Maintain current knowledge of academic, admission, and registration policies and procedures.
• Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Other Duties

• Collaborate with Communications Specialist on marketing efforts to promote services and department.
• Conduct informational and outreach presentations to students, student groups, academic departments, faculty, staff, and other community members.
• In consultation with the department leadership, oversee the department’s budget to meet the operational needs of the departments.

QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
• The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification.
• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

• A Master’s degree in a job-related field preferred.

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website .

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .

CSU Classification

This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Conflict of Interest (Include this verbiage when the position being recruited has been designated as covered by the Conflict of Interest Code)

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml .

Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the Mandated Reporter box in the position description is checked)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ .

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf .

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

Advertised: Jul 25 2024 Pacific Daylight Time
Applications close: Aug 08 2024 Pacific Daylight Time

Closing Date/Time: