Operations Supervisor (USU)

Job Description:

Operations Supervisor (USU)

Description

ABOUT THE UNIVERSITY STUDENT UNION

The University Student Union, as the heart of campus, uplifts and empowers students to achieve educational, personal and professional goals by providing leadership development, meaningful employment, and innovative programs, services and facilities. We promote equity, inclusion and well-being, while encouraging social justice advocacy to help Matadors feel heard, respected and connected to CSUN. Our facilities include a University Student Union and a 138,000 square foot Student Recreation Center (SRC). The SRC is a facility for exercise and leisure activity that promotes lifelong health and wellness.

ABOUT THE UNIVERSITY

One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

POSITION SUMMARY:

Under the guidance of the Building Operations Coordinator, the Operations Supervisor is responsible for performing a wide variety of duties associated with ensuring the execution of day-to-day operations of the University Student Union’s (USU) Reservations and Event Services (RES) department, including event, equipment, and facility management.

Position encompasses a trainee level (Range A) and a fully developed working level (Range B). While the duties performed at both levels will be similar, employees possessing little or no experience will be placed in Range A and will function, with closer supervision in a trainee capacity for six to twelve months (depending on job performance). Employees in Range B will be expected to perform with greater independence and under general supervision the full scope of duties encompassed in this job description.

ESSENTIAL DUTIES:

• Train, and supervise part-time student assistant employees, including monitoring performance, generating performance evaluations, and administering disciplinary action as needed;
• Supervise day-to-day operations of the Reservations and Event Services department; monitor and maintain appropriate staffing levels based on the varying volume of activities occurring in the facility;
• Review and provide appropriate follow-up information contained in work order requests, daily shift reports, and incident reports;
• Conduct and lead regular daily, weekly, and monthly meetings with student assistant employees;
• Assist in developing training materials and presenting trainings to student assistant employees;
• Perform RES student assistant employee duties as necessary due to unforeseen absences, staff shortages, etc.;
• Assist in opening and closing the USU facility and its meeting and event rooms, providing on-site facility and event supervision, and staying alert to safety and security issues and reporting them appropriately;
• Oversee all scheduled events, ensure that rooms are set up, and opened and closed in accordance with customer requests, and that event sponsors, and event coordinators are aware of and comply with USU and University policy and procedure;
• Assist with implementing and training staff on organization-wide emergency procedures; ensure practice of and serve as reference on safety/risk and emergency management procedures; review and make recommendations for updates to emergency procedures as needed;
• Serve as a liaison to tenants, resolve or report concerns as appropriate, and maintain positive relations with tenants;
• Complete facility, personnel, and department related projects as assigned;
• Assist in maintaining inventory of all facility related equipment; update inventory counts as needed; maintain equipment and monitor condition of equipment; work with vendors to facilitate the delivery of and/or repair of equipment;
• Work as the Connect2 liaison and conduct training for the RES department staff;
• Assist in developing and recommending policy and procedure;
• Assist in developing, monitoring, and ensuring adherence to the USU RES annual operating budget;
• Assist in generating a variety of statistical data and reports including USU Executive Director reports to the Board of Directors, brag sheets, and metric reports;
• Participate in University Student Union meetings and events;
• Perform other related duties as assigned.

QUALIFICATIONS:

Education:

Equivalent to graduation from a four-year college or university with a bachelor’s degree in an applicable field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Experience:

Professional full-time experience is not required for consideration.

Special Requirements:

Not Applicable.

Preferred Qualifications:

-One year of professional-level experience in a job-related field preferable working in a college union

-Experience supervising student employees and/or volunteers

Knowledge, Skills and/or Abilities:

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Interest and/or knowledge of student union facility operations
• General knowledge of supervision
• General knowledge of event management
• General knowledge of safety, security oversight and emergency response
• General knowledge of student development theory and desired outcomes
• Knowledge of Microsoft Word, Excel, and Outlook, or other email systems
• Ability to effectively assist in supervising the USU facility and events and activities occurring in the facility
• Ability to successfully communicate with students, faculty, staff, and subordinates
• Ability to clearly express ideas and directions verbally and in writing, including attention to composition, punctuation, grammar, and spelling
• Ability to pay close attention to detail
• Ability to work effectively both individually and as a member of a team and effectively lead and supervise individuals and groups as required
• Ability to work under general supervision and coordinate multiple tasks

WORKING CONDITIONS:

Work is typically performed in a temperature-controlled environment. Must be able to remain calm and composed in emergency or otherwise stressful situations. Contact with members of the campus community and community-at-large required, including students, faculty, staff, administrators and the general public. Must be able to lift, push or pull heavy equipment weighing up to 50 pounds unassisted.

SUPERVISION EXERCISED:

This position supervises part-time student assistant employees including Student Building Managers.

PAY, BENEFITS AND WORK SCHEDULE:

This position is employed through University Student Union (USU). The USU offers an excellent benefits package including Medical, Dental & Vision insurance, Life Insurance, Vacation, Sick Leave, 14 paid Holidays, company sponsored retirement program and more.

The anticipated hiring range will be as follows and is dependent on experience and qualifications:

Hourly: $22.80 - $25.00

Bi-Weekly: $1,824.00 - $2,000.00

Annually: $47,424.00 - $52,000.00

The salary range of the position is as follows:

SALARY (TRAINEE - RANGE A):

Hourly: Minimum: $22.80 Maximum: $27.88

Bi-Weekly: Minimum: $1,824 Maximum: $2,231.07

Annually: Minimum: $47,424.00 Maximum: $58,008.00

SALARY (NON-TRAINEE - RANGE B):

Hourly: Minimum: $24.62 Maximum: $34.84

Bi-Weekly: Minimum: $1,970.30 Maximum: $2,787.69

Annually: Minimum: $51,228.00 Maximum: $72,480.00

HOURS: Full-Time 40 hours per week; FLSA Non-exempt. Due to organizational needs, the position maintains a nontraditional schedule during the academic year with modest fluctuation to provide coverage during special events. This includes early mornings, evenings and weekends. The typical work schedule will be Sunday 7:30am - 4:30pm and Monday - Thursday 6:30am - 3:30pm.

APPLICATION PERIOD

Applications received through September 10, 2024 will be considered in the initial review and review of applications will continue until position is filled.

In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the USU.

HOW TO APPLY

Candidates should apply by completing the on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

BACKGROUND CHECK

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

Advertised: Aug 28 2024 Pacific Daylight Time
Applications close:

Closing Date/Time: