Public Safety Telecommunicator

Job Description:

Public Safety Telecommunicator

Description

Job Summary

CITY OF KINGMAN

PUBLIC SAFETY TELECOMMUNICATOR

KINGMAN FIRE DEPARTMENT

$21.40 - $25.68/HOURLY
$44,512.00 - $53,414.40 /ANNUALLY
(HIRE IN RANGE; DOQ)

POSITION IS FLSA NON-EXEMPT

Must be able to work rotating shifts

Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek

Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs

Open 24 hours per day, 365 days per year, including weekends and holidays

Rotating shifts every 3 months

Learn more about our Benefits & Wellness Incentives

APPLICATIONS MUST BE RECEIVED BY 08/31/24 5:00PM

OVERVIEW

The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.

For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information.

JOB SUMMARY

Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.

SUPERVISION RECEIVED
Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager.

SUPERVISION EXERCISED
Provides instruction, training, direction and evaluation to new employees of this class as assigned.

Selected candidates will be required to complete the following steps:

TESTING

• Self-Schedule (2 hours)
• Successfully complete CritiCall testing process, including meeting KPH requirements
  • For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/

SIT-ALONG

• Will be scheduled upon successful completion of the above testing
• Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along).

INTERVIEWS

• Oral Board Panel Interview
• Final Candidates will have a 2nd interview with Executive Staff

BACKGROUND REVIEW

• Upon successful completion of all above
• Background Examination / Polygraph Testing

PRE-EMPLOYMENT EVALUATIONS

• Upon successful completion of background and polygraph testing
• Medical, Hearing, and Vision Testing
• Psychiatric Evaluation

Minimum Qualifications/Special Requirements

EDUCATION AND EXPERIENCE

• Graduation from High School or equivalent including coursework in office and administration fields.
• Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment.
• Experience working with the public, responding to inquiries and providing information.
• Computer experience with use of Microsoft Windows.
• Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio.
• OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.

SPECIAL REQUIREMENTS

• Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment.
• Ability to accurately read and write the English language.
• Ability to pass an extensive background investigation, including fingerprinting and polygraph test.
• Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays.
• Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months.
  

Essential Functions

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Provides excellent and proficient customer service to both internal and external customers.
• Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
• Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
• Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
• Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
• Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.
• Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies.
• Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
• As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database.
• Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger.
• Maintains confidentiality of work-related information.
• Maintains all required records and reports in a correct and timely manner.
• Works in a safe manner and reports unsafe activity and conditions.
• This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs.
• Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment.
• Maintains regular attendance and punctuality.

PERIPHERAL DUTIES

• Attends and participates in meetings, trainings, and community events as a representative of the department as assigned.
• May provide testimony in court.
• Performs other duties as related or assigned.

Miscellaneous

COMMITMENT TO SAFETY AND WELLNESS
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.

All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

WORK ENVIRONMENT
The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.

FIND YOUR REWARDING CAREER WITH US!
Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service
Community Spirit ~ Training and Development

2023-2024 Benefit Guide (PDF)

Health

• Excellent medical, dental and vision insurance.
  • Telemedicine available through BlueCare Anywhere for general medical and behavioral health.
• Flexible spending (FSA) or health savings accounts (HSA).
  • Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage.
• Employer-paid group basic life insurance coverage for employee and dependents on medical plan.
  • Supplemental group insurance and third-party options available.
• Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit.
  • Participation incentives with up to $300 redeemable annually.
• Work/Life support services through the SupportLincEmployee Assistance Program (EAP).
  • Six free counseling visits annually.

Leave

• 12 paid holidays , including a floating birthday holiday each year.
• 16-35 paid vacation days per year.
  • 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs.
  • Shift fire personnel accrue leave at 1/3 more per pay period.

• 3.69 sick hrs per pay period (approx. 9-12 sick days per year).
  • Shift fire personnel accrue leave at 1/3 more per pay period.
  • Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked.

Other leave types available, including:

• 10 hours of Volunteer Time Off (VTO).
• Up to 5 days for bereavement.
• Jury Duty.
• Military Training, and more.

Leave donation program.
Financial

• Tuition reimbursement up to $4,500 annually.
• Shift differential pay (2nd & 3rd shift).
• Bonus Programs.
• Skill-based, Certification & Bilingual Pay.
• Clothing Allowance for Uniformed Personnel.

Recognition & Appreciation

• Quarterly Performance Conversations (TrakStar).
• Mission, Vision, Values (MVV) Excellence Awards.
• Safety Awards.
• Service Awards at 5, 10, 15, 20+ years of service.
• Biannual All-Employee BBQ Lunch.
• Annual Employee Pool Party.

Retirement

• City matching to AZ State Retirement System & Long Term Disability (ASRS).
• Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA.

Closing Date/Time: 10/31/2024 5:00 PM Arizona

Salary:

$44,512.00 - $53,414.40 Annually