Information Technology Support Technician

Job Description:

Information Technology Support Technician

Description

Location: Office of State Courts Administrator, Jefferson City, MO

Why you'll love this position:

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill an Informtion Technology Support Technician position to manage user IDs, user setups, user provisioning, de-provisioning, troubleshooting user issues, and security access to applications used within OSCA. Duties also include following prescribed procedures for the establishment and denial of access, answering questions from system users, and assisting them with security related problems via telephone. In addition, the position will troubleshoot security access issues encountered with OSCA run applications, adhere to change management processes, ensure the required approvals are obtained prior to granting user access to application data, document user requests through the judiciary tracking system, and performing audits.

• Uses data security software packages to allow access to resources and functions as authorized
• Ensures security equipment/appliances are operating
• Installs or reinstalls security software
• Responds to emergency situations to resolve problems, as required
• Assists with installing, maintaining, defining, organizing, controlling, and protecting hardware and software products

Minimum qualifications

High School diploma or equivalent and three years of high-level relevant clerical work in a business office setting that utilized modern business practices and technology.

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred qualifications

• Working knowledge of general operating principles and capabilities of computer hardware and software
• Working knowledge of computer security systems and procedures
• Ability to prepare and interpret computer program documentation
• Ability to prepare and maintain standards, procedures, guidelines and technical manuals
• Ability to troubleshoot and resolve routine hardware and/or software problems

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. More information regarding employment and benefits can be found here: OSCA Benefits . To review an interactive total compensation calculator, click the following link: Compensation Calculator

Salary:

42,883 per Year