IT Service Desk Intern

Job Description:

IT Service Desk Intern

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Intern (Fixed Term) (Trainee)

Job Summary

If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills. As an IT Intern, you will gain hands on experience in a real-world professional environment. You will have exposure to various IT functions while learning from experienced professionals in the field of IT.

This is a paid internship that ranges from $15.50 to $18.00 hourly, based on experience level.

For more details, review the full job details and requirements below.

The IT Intern provides first level IT support to City of Olathe Employees. They are responsible for providing technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful.

Key Responsibilities

• Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues.
  
• Responds timely to incoming inquiries and system alerts and notifications through service tickets.
  
• Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions.
  
• Documents user issues and troubleshooting steps within service desk solutions.
  

Qualifications

Experience: One year of technical support experience is required unless enrolled in a relevant degree program.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None.