Temporary - IT Support Specialist or IT Support Specialist Senior

Job Description:

Temporary - IT Support Specialist or IT Support Specialist Senior

Description

Minimum Qualifications
IT Support Specialist
Education and/or Equivalent Experience:

• Two (2) years of education related to the job.
• Experience may substitute for education for up to (2) years.

Licenses and Certifications Required:

• Valid Texas Driver’s License depending on assignment.

IT Support Specialist Senior
Education and/or Equivalent Experience:

• Three (3) years of education related to the job.
• Experience may substitute for education for up to (3) years.

Licenses and Certifications Required:

• Valid Texas Driver’s License depending on assignment.

Notes to Applicants
This position will be filled at one of following levels depending upon candidates’ qualifications:

IT Support Specialist: $26.26 - $31.45
IT Support Specialist Senior: $28.85 - $36.06

The ideal candidate for this position will have experience providing desktop support in a business environment, supporting and troubleshooting PC/hardware, and outstanding customer service skills.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is optional and will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.

If you are selected for hire:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range
See Notes to Applicants
Hours
8:00 a.m. - 5:00 p.m.
Monday-Friday, with limited flexibility.
Job Close Date 09/20/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek 625 East 10th Street, Austin, TX Preferred Qualifications
Preferred Experience:

• Experience deploying and supporting Microsoft Windows 10.and Window 11
• Experience deploying and supporting desktop and laptop hardware.
• Experience supporting end users utilizing Microsoft Office 365.
• Experience supporting a mobile workforce (mobile hardware, VPN , wireless technologies, etc.).
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
This position is posted at multiple levels. Please select the appropriate job description. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

IT Support Specialist IT Support Specialist Senior
Knowledge, Skills and Abilities
This position is posted at multiple levels. Please select the appropriate job description. Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

IT Support Specialist IT Support Specialist Senior

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: Two (2) years of education related to the job. Experience may substitute for education up to two (2) years. Do you meet the minimum qualifications?

• Yes
• No

* How many years of experience do you have supporting end user IT hardware such as desktops, laptops, and printers?

• None
• Less than three years
• More than three years but less than six years
• More than six years but less than ten years
• More than ten years

* How many years of experience do you have supporting mobile end users?

• None
• Less than three years
• More than three years but less than six years
• More than six years but less than ten years
• More than ten years

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
(Open Ended Question)
* How many years of experience do you have deploying Windows 10 and Windows 11 to desktops laptops, and printers?

• None
• More than 3 years but less than 6 years
• More than 6 years but less than 10 years
• More than 10 years

* How many years of experience supporting end users utilizing Microsoft Office 365

• None
• More than 3 years but less than 6 years
• More than 6 years but less than 10 years
• More than 10 years

* How many years of experience with hardware deployment projects?

• None
• More than 3 years but less than 6 years
• More than 6 years but less than 10 years
• More than 10 years

* Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents Cover Letter Resume