Public Services Program Manager

Job Description:

Public Services Program Manager

Description

Job Description and Duties

Under the general direction of the Staff Services Manager (SSM) III over the Public Support Section, the SSM II performs at the full managerial level and plans, organizes, directs, and administers the work of professional staff with a diverse set of tasks and functions, which are managed by three (3) SSM Is. The SSM II oversees the Customer Support Center, Legislation Unit, and the Firearms Applicant and Release Unit. The SSM II reviews and evaluates work flow and quality of work, ensures processing time lines are met by all sections, establishes and maintains project priorities, monitors and exercises control over assigned resources/projects in accordance with DLE/Bureau policies and procedures, and manages and makes decisions and/or recommendations to bureau-level management. The SSM II implements new units/procedures, manages projects, allocates resources, and monitors and evaluates credit card payment processes. These functions are critical to the Bureau’s and Department’s mission.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/P7X675V

You will find additional information about the job in the Duty Statement .

Working Conditions

DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities. All telework schedules are based on current conditions and may be re-evaluated as conditions change.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-449996

Position #(s):

420-510-4801-006

Working Title:

Public Services Program Manager

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)
$7,643.00 - $9,496.00

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

Day

Work Week:

Monday - Friday

Department Information

• This position is located in the Division of Law Enforcement, Bureau of Firearms, Public Services Program.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• For more information about the department, please visit the Attorney General’s website at the www.oag.ca.gov .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Clearly indicate the Job Control (JC-449996) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.
• A background check will be required.
• A fingerprint check will be required.
• If interested in this position, please apply and your List/Transfer eligibility will be verified.
• Failure to submit the required application documents may result in the disqualification of your application.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/2/2024
Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice

DLE - Breanna Westlake

Attn: Breanna Westlake (JC 449996)

Department of Justice / DLE - OC - Personnel Services Unit

1300 I Street, Suite 1140

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice

DLE - Breanna Westlake

Breanna Westlake (JC 449996)

Department of Justice / DLE - OC - Personnel Services Unit

1300 I Street, Suite 1140

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Please refer to the Statement of Qualifications section below for instructions on how to complete the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated supervisory and leadership skills.
• Resilient and positive individual with experience driving successful results.
• Strong organizational, analytical, time management, decision-making, negotiating and influencing skills.
• Ability to handle multiple tasks while being creative and remaining highly motivated.
• Ability to communicate effectively both orally and in writing to direct and monitor the work of others, produce timely and quality work products, and prepare clear, concise, and logical correspondence, which may include applying new and creative ways of presenting information or results.
• Ability to assess business resources utilization and risk analysis through data collection and review with management.
• Flexibility and high tolerance for change and ambiguity in the business environment while demonstrating leadership abilities.
• Ability to anticipate potential problems and proactively develop realistic and implementable contingency plans.
• Highly self-motivated, flexible, dependable and maintains excellent attendance.
• Ability to effectively interpret state and federal laws / regulations in order to develop sound and practical policies.
• Ability to work effectively, independently, and in collaboration with others.
• Exercise good judgment, diplomacy, and tact.
• Ability to effectively manage numerous high priority projects and meet deadlines.
• Ability to maintain strict confidentiality.
• Ability to work well in a fast-paced, high pressure environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Breanna Westlake
(916) 210-2376
breanna.westlake@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Timely Filing of Applications

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required. To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant’s ability to present information clearly and concisely in writing. SOQs must be no more than one (1) page in length, single-spaced, and typed using no less than 12 point Arial font.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Closing Date/Time: 10/2/2024

Salary:

$7,643.00 - $9,496.00 per Month