Office Assistant - Child Support Enforcement

Job Description:

Office Assistant - Child Support Enforcement

Description

What You'll Be Doing

Are you ready the help families thrive and set children up for success? The Wake County Child Support Office seeks a professional, highly organized, dependable, customer friendly, detailed oriented, flexible, team player to join our Team as an Office Assistant.

Wake County partners with federal and state agencies, as well as community organizations, and employers to promote parental responsibility. Our goal is not only to help children receive the support they need and deserve from parents, but to share resources with parents to address barriers preventing the payment of support.

The Office Assistant position performs administrative duties of a responsible and confidential nature for a large staff in a fast-paced environment. By working as a team player this position is expected to produce quality work with close attention to detail. It will independently perform a moderate variety of tasks within specific work guidelines. Most of the time is spent performing administrative duties for a functional team of 11, to include an Assistant County Attorney in a fast-paced environment. The position requires general knowledge of office practices and procedures to review, verify, complete, and record general information in the Automated Collections Tracking System (ACTS). Duties within the public contact function involve interaction with clients, other employees and the public to gather, relay, and explain information to establish and update records or to determine eligibility for services.

Essential job functions:

• Reception duties including typing, customer service, receiving and or providing information to the public
• Researching, updating and processing actions and records
• Collecting and distributing mail
• Overseeing high volume of printed documents
• Compiling data and preparing complex reports/worksheets
• Serves as backup call center operator
• Statistical and/or other record keeping
• Electronic and Hard-Copy file maintenance of documents in active and closed filing systems

About Our Team

Wake County Health & Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. The Wake County Child Support Office is the second largest urban Child Support Services Program in the state. Wake County provides services to custodians of minor children by locating non-custodial parents; establishing paternity and cash and medical support obligations; enforcing and modifying support orders; and collecting and distributing child support payments. The legal, court, and financial related duties of the Child Support Program require a high degree of accuracy.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of administrative/office support experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working in a Child Support Enforcement Office
• Experience supporting multiple staff in an administrative/clerical capacity
• Ability to maintain composure while assisting a high volume of demanding clientele
• Participation in the Steps to Success program
• Intermediate computer skills in Microsoft Office

How Will We Know You're 'The One'?

• Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message
• Exceptional customer service skills with considerable ability to listen, react and respond appropriately to others
• Ability to patiently and professionally assist demanding or emotional clientele
• Ability to follow instructions through a standard work process. Initiative to perform routine tasks with attention to detail and thoroughness including checking work for accuracy before completion of tasks
• Ability to observe, monitor, collect and record data. Ability to assess the accuracy, validity and integrity of the data
• Ability to develop and maintain effective relationships with others to encourage and support communication and teamwork
• Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit
• Accountability to be relied upon to ensure that projects within areas of responsibility are completed in a timely manner. Ability to monitor programs and/or activities and take corrective action when necessary

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 22.13 - 25.43

Market Range: 22.13 - 28.73

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/26/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

22.13 - 25.43