Prehospital/Continuous Quality Improvement Coordinator (Emergency Medical Services Coordinator)

Job Description:

Prehospital/Continuous Quality Improvement Coordinator (Emergency Medical Services Coordinator)

Description

CAREER DESCRIPTION

Prehospital/Continuous Quality Improvement (CQI) Coordinator
(Emergency Medical Services Coordinator)

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met.

The first round of considerations will be on Friday, November 22, 2024, at 11:59 p.m. (PST). Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list. This list will be used to fill current and future Emergency Medical Services Coordinator vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.

HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

EMERGENCY MEDICAL SERVICES
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.

THE OPPORTUNITY
HCA is seeking a dynamic and innovative person to fill an EMS Coordinator role in the Clinical Systems Prehospital/Continuous Quality Improvement (CQI) section. This position ensures that CQI processes in place are meeting the local need of determining overall effectiveness, quality, and appropriateness of pre-hospital activities. Including but not limited to the evaluation of Base Hospital standing orders and treatment guidelines followed by paramedics, mobile intensive care nurses, and critical care/specialty transport personnel.

Responsibilities of the EMS Coordinator may include, but are not limited to:

• Evaluate overall effectiveness, quality, and appropriateness of triage and care decisions of prehospital providers in the delivery of medical, stroke, cardiac, pediatric, and trauma care
• Evaluate Base Hospital standing orders and treatment guidelines followed by paramedics, Mobile Intensive Care Nurses (MICN), and critical care/specialty transport personnel
• Develop, coordinate, evaluate, and monitor continuous quality improvement (CQI) programs specific to the position in collaboration with EMS Chiefs and Base Hospital Coordinators
• Abstract and analyze data obtained from county data systems and CQI programs in order to monitor, coordinate, and make recommendations
• Participate in and conduct quality assurance and quality improvement studies
• Collaborate with Facilities Coordinator to review and prepare for facility designation surveys
• Collaborate with Health Disaster Preparedness section by monitoring prehospital system disaster response and coordinating prehospital system involvement in drills and exercises
• Administer Mobile Intensive Care Nurse (MICN) testing and Base Hospital Physician approvals; collaborate with Base Hospital Coordinators on MICN training and updates
• Administer temporary unit activations for special and scheduled events
• Maintain the prehospital exposure Designated Officers list and coordinate with Public Health to facilitate prehospital exposure processes.
• Establish and maintain cooperative working relationships with external partners including, but not limited to: prehospital care providers, healthcare facilities, law enforcement, local and regional partners, State agencies, and Federal agencies
• Facilitate and complete projects in a thorough and timely manner, as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess a valid Paramedic License issued by the California Emergency Medical Services Authority (EMSA) or a valid Registered Nurse license issued by the California Board of Registered Nursing.

Additionally, the ideal candidate will possess extensive knowledge and/or experience in the following competencies:

Technical Knowledge | Technical Expertise

• Exercise initiative, resourcefulness, and independent judgment when interpreting established policies, goals, and objectives when addressing sensitive, political, legal, and complex issues
• Analyze and interpret Federal, State, and local regulations, policies, and procedures regarding EMS patient care with ability to apply these to current programs and projects
• Recommend, develop, and revise policies and procedures
• Perform quality assurance and quality improvement
• Monitor pre-hospital providers’ adherence to State and local policies and procedures
• Investigate problems, complaints, and inquiries related to pre-hospital providers
• Evaluate and update paramedic accreditation and training as dictated by current standards
• Prepare, maintain, and distribute training materials for annual system updates
• Effectively utilize Orange County Medical Emergency Data System (OC-MEDS) to support job functions
• Develop, monitor, analyze, interpret, and present quality measures and initiatives, including clinical outcomes and continuous quality improvement (CQI) plans
• General understanding of purposes, goals, and responsibilities of a Local Emergency Medical Services Agency (LEMSA)
• Understanding of EMS System and emergency medical care practices and procedures, preferably in an EMS System that utilizes Base Hospitals and Mobile Intensive Care Nurses (MICNs)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Problem Solving and Analysis | Continuous Quality Improvement

• Adapt quickly in the work environment in order to understand responsibilities and be a resource to technical staff
• Apply critical thinking, problem solving, and collaborative approaches to improve EMS program services
• Perform effective research and record keeping relevant to program area
• Apply modern administrative methods and procedures, write business correspondence, prepare, and analyze statistical and evaluation reports
• Define problem areas; collect, interpret, and evaluate program operational data; validate conclusions; define, select, and recommend alternatives to achieve effective long-range program operation; anticipate consequences of decisions
• Identify problem areas, gather, analyze, and assess operational data to validate conclusions; define objectives, and recommend alternatives to ensure effective long-term program operations; anticipate the potential consequences of decisions

Written and Oral Communication Skills | Relationship Building

• Demonstrate excellent written and verbal communications skills
• Work and communicate effectively with various levels of an organization and in situations requiring instructing, persuading, negotiating, consulting, and advising
• Facilitate meetings to achieve consensus and foster cooperation
• Present written and verbal correspondence, reports, and materials in a clear manner, with correct and comprehensible terms ranging from general notes to concepts; present recommendations concisely and logically to participate agencies
• Coordinate services and establish and maintain cooperative and effective working relationships with public agencies, physicians and other medical professionals, representatives of interested community groups, institutions, and the public
• Exhibit principles and techniques for effective leadership and teamwork

MINIMUM QUALIFICATIONS
Please click here for the minimum qualifications for Emergency Medical Services Coordinator as well as the physical & mental requirements and the environmental conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum and desirable qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the more qualified candidates will be placed on the eligible list.

Based on the Agency/Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.

Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details

E-MAIL NOTIFICATION
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account.
Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam/junk folders, and/or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com .

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

For detailed information on how to apply, click here .

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For more information regarding this recruitment, please contact Mariah Cuellar at (714) 834-3179 or mcuellar@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

Salary:

$98,134.40 - $118,393.60 Annually