BHRS Program Manager (Quality Management and the ACCESS Program)

Job Description:

BHRS Program Manager (Quality Management and the ACCESS Program)

Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES :

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

This BHRS Program Manager recruitment is to establish an eligible list for all Behavioral Health Programs.

This list may be used to fill BHRS Program Manager vacancies as long as the list is active. As such, you are encouraged to apply even if a vacancy doesn’t exist in the program for which you are interested.

The eligible list established from this recruitment may be used to fill future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

The Program Manager positions will be based in one of the following locations: San Rafael, Novato, or Greenbrae.

There is one (1) full-time, regular Program Manager (PM) vacancy, which is responsible for the oversight of the Quality Management (QM) program and ACCESS services provided by a multidisciplinary team that requires planning, assigning, supervising, reviewing, and evaluating the work of staff. This position is also responsible for successfully coaching and developing the team, as well as writing and delivering annual performance reviews and providing training and discipline as necessary to staff.

The QM team is responsible for ensuring that BHRS fulfills all state and federal requirements regarding quality of care, including but not limited to: DHCS contract compliance, provider credentialing, site certifications, utilization review and management, initiating performance improvement projects and monitoring and maintaining the accessibility, timeliness and quality of clinical care.

The Access Team is a centralized team that provides 24/7 information, screenings and referrals for Specialty Mental Health Services (SMHS) and Substance Use Services (SUS) by phone as well as face to face or telehealth assessments during business hours for Marin County Medi-Cal beneficiaries.
Reporting to the Division Director of QM, the PM position is additionally responsible for managing critical operations of the Division's SMHS programs and services, including, but not limited to, managing the contracts administration and oversight process, developing policies and procedures, providing program development leadership to expand and facilitate Behavioral Health Integration of SMH and SU services and administration, supervising professional-level clinical and administrative staff, and establishing services and systems to comply with Federal managed care and other applicable Federal, State and local requirements. Incumbent will also have agency-wide responsibilities as needed, such as collaborating with other managers and community partners in the development and implementation of Division-wide communications, goals, policies and performance standards, conducting management analysis, and researching funding opportunities, regulations and legislation to determine impact on behavioral health programs. Incumbent will participate in ongoing program and system development efforts and represent BHRS in various Health and Human Services and community initiatives.

ABOUT YOU

The ideal candidate for this role is a dedicated professional who has a strong foundation in the principles and practices of management as well as in behavioral health (in particular, SMHS) evidence-based practices, along with QM acumen. Additionally, knowledge and experience with federal managed care regulations. This individual understands the complexities of SMHS healthcare delivery, client-centered care, and the integration of evidence-based practices. They are skilled in engaging diverse populations and addressing disparities in behavioral health services. In addition to their knowledge of SMHS systems, the candidate excels in QM principles, ensuring services meet regulatory standards and align with continuous improvement goals. They have experience implementing data-driven strategies to enhance program outcomes, monitor performance metrics, and streamline workflows for efficiency and effectiveness. This professional also brings valuable experience in overseeing contracts, including negotiating terms, ensuring compliance, and managing vendor relationships. They possess a proven ability to build and maintain positive relationships with stakeholders and contractors, fostering collaboration and trust to achieve shared objectives. Moreover, the candidate has in-depth knowledge of the SMHS/behavioral health infrastructure within the county, including service systems, community partnerships, funding mechanisms, and regulatory frameworks. They understand how these systems intersect and can leverage this knowledge to ensure comprehensive and integrated care delivery. This individual demonstrates exceptional communication and leadership skills, collaborating across departments and with community stakeholders to foster innovation and maintain high standards of care. They are passionate about advancing equitable, sustainable, and impactful behavioral healthcare systems within the county framework.

Qualifications
Knowledge of

• Principles and practices of management, including program development, implementation and evaluation; goal setting, personnel management; budgeting and fiscal administration; grants administration; and contract negotiation and monitoring.
• Applicable laws, rules, codes and regulations.
• Comprehensive knowledge of clinical requirements for the full range of mental health and substance use services available.
• Application and effectiveness of a variety of multi-discipline mental health treatment modalities.
• Community and agency consultation methods and procedures used to define and resolve mental health problems.

Ability to

• Manage, implement and evaluate services that carry out overall program objectives and achieve appropriate outcomes.
• Determine the needs and priorities of mental health services in the community.
• Interpret, explain and apply legislation, regulations, policies and directives; develop and implement appropriate clinic/program policy; and ensure clinic/program compliance.
• Plan, organize and manage the activities of employees.
• Develop and maintain effective working relationships with those contacted during the performance of duties, including multi-disciplinary staff, community members and organizations, public and private agencies, and local, state and federal agencies.
• Work collaboratively to enhance service integration within the department and non-profit community partners.
• Learn program specific information systems.
• Prepare and present effective written and verbal reports, policies, procedures and other written materials.
• Effectively represent the program, department and County in meetings and presentations.

MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES
Any combination of education and experience that would provide the knowledge and skills listed. Typically, a Bachelor's degree in counseling, marriage and family therapy, nursing, psychology, social work or a related field AND three years of experience appropriate to the assignment, including ONE year of supervisory experience.

Certificates and Licenses
The BHRS Program Manager (Quality Management and the ACCESS Program) does not require licensure. Future vacancies may require licensure.

Positions requiring clinical supervision of staff must be professionally licensed as a Marriage and Family Therapist, Licensed Clinical Social Worker, Registered Nurse, or Clinical Psychologist in the State of California. Otherwise qualified non-California residents must obtain a California license within timelines consistent with the Business and Professions Code of California after moving from another state. Failure to obtain licensure within the specified timelines will result in termination of employment.

IMPORTANT INFORMATION

Round 1 interviews are tentatively scheduled for Monday, December 16, 2024. If you are invited to participate in Round 2, they are scheduled on Thursday, December 19, 2024.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Open & Continuous Recruitment: This recruitment is Open and Continuous. Applicants are encouraged to submit completed applications as soon as possible. The filing period for an Open and Continuous recruitment may be closed at any time.

LiveScan:
SPECIAL REQUIREMENTS: Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Cassie Folan at Cassie.Folan@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: Continuous

Salary:

$120,452.80 - $145,600.00 Annually