Chief of Animal Services Operations

Job Description:

Chief of Animal Services Operations

Description

CAREER DESCRIPTION

CHIEF OF ANIMAL SERVICES OPERATIONS

SALARY INFORMATION

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Chief of Animal Services Operations positions within OC Community Resources/OC Animal Care. The eligible list established may also be used to fill similar and lower-level classifications throughout the County of Orange.

DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately.

The deadline to apply for this recruitment will be on
Thursday, January 2, 2025 at 11:59 PM (PT).

OC ANIMAL CARE
OC Animal Care promotes responsible pet ownership, the health and safety of people and animals, and spay/neuter programs. OC Animal Care provides temporary shelter and medical care for "lost" owned or stray animals and opportunities for the adoption of these animals.

For more information on OC Community Resources click on the link.
For more information on the County of Orange click on the link.

THE OPPORTUNITY
The Chief of Animal Services Operations will support the Animal Shelter Services Manager of OC Animal Care to effectively plan, develop, and implement operational practices to achieve performance goals within Animal Control Services.

Primary responsibilities include, but are not limited to, the following:

• Plans, organizes and directs the following activities within Animal Control Services:
  • Operation of animal licensing services, including the licensing and inspection of animal housing facilities and the rabies vaccination program
  • Shelter services include the impoundment, care, release and disposal of animals
  • Field services, including the control and protection of animals, quarantining of potentially rabid animals and enforcement of related regulations

• Provides technical assistance to division management in the identification of problems, needs and objectives of Animal Control and the enforcement of related ordinances
• Makes recommendations to the Program Manager in the formulation of policies and procedures
• Plans and develops programs to implement policies and procedures
• Directs the selection, assignment, training and performance evaluation of all staff assigned to Animal Control
• Promotes community/public relations in the operation of animal control service programs including consulting with various officials of city and County government
• Responds to inquiries from the public and County officials by directing and/or conducting special investigations
• Prepares or directs and reviews written material, statistical reports and correspondence
• Oversees the establishment and maintenance of various types of records, files, and computerized information systems
• Assists in the preparation of the annual division budget including advises the Program Manager of present and future needs for personnel and equipment and assembles budget recommendations and justifications

OC Animal Care provides service 24 hours per day, 365 days per year. The standard schedule for this assignment is currently five (5) days per week, eight (8) hours per day, although other assignments may be available depending on the business need.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will possess at least three (3) years of full-time equivalent work experience in an Animal Shelter, Humane Society, or high-volume veterinary hospital including one (1) year of experience in a supervisory role.

In addition, the ideal candidate will demonstrate extensive knowledge and/or related experience in the following core competencies:

Technical Expertise

• Knowledge of computer programs related to animal care such as Chameleon
• Ability to work in an environment involving the care and treatment of animals
• Demonstrating the ability to handle animals safely
• Understanding and applying Federal, State and County ordinances and laws relating to animals

Supervision | Leadership

• Leads and creates a team with a strong customer service focus and excellent organizational skills
• Attracts, leads, and develops employees to benefit their teams and their career goals
• Provides structure to a team with tools and processes to achieve best practices
• Performs supervisory tasks related to performance and talent management, training and staff development, and creates and maintains succession plans

Critical Thinking

• Utilizing creative solutions to solve unusual problems
• Thinking logically and organizing thoughts and work priorities to accomplish work efficiently
• Gathering, analyzing and applying information skillfully
• Conducting research, critically analyzing data, and presenting complex data or ideas to a variety of audiences

Interpersonal Communication | Relationship Building

• Demonstrating skill and ability to work cooperatively with internal and external stakeholders
• Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
• Working as a liaison with organizations and individuals to achieve common goals

Oral & Written Communication

• Preparing and conducting public presentations clearly and effectively
• Demonstrating effective verbal and written communication
• Following written and oral instruction effectively
• Interpreting and applying oral and written instructions
• Listening actively to others for full understanding of what is being communicated
• Establishing and maintaining cooperative working relationships
• Providing customer service to the public regarding animal care

Organization & Planning

• Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
• Maintaining a high level of energy and commitment to juggle multiple tasks and priorities, and using available resources
• Setting high standards for quality work and responsiveness in providing administrative services
• Adjusting priorities to respond to pressing and changing demands

MINIMUM QUALIFICATIONS
Please click here for the complete classification description, including the physical, mental and environmental conditions, for Chief of Animal Services Operations.
RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Recorded Structured Oral Interview (rSOI) | (Weighted 100%)
The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicant's qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against pre-determined criteria by a panel of job knowledge experts. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the recruitment procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Rula Dabit at 714.480.2884 or by email at Rula.Dabit@occr.ocgov.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 1/2/2025 11:59 PM Pacific

Salary:

$63,752.00 - $85,550.40 Annually