Systems Support Analyst

Job Description:

Systems Support Analyst

Description

Position Overview

The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.

Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned.

Please Note: While the current Systems Support Analyst vacancies are within the Department of Information Technology, the list that is established may be used to fill vacancies in other departments across the City of Henderson.

This is the entry level position of the System Support Analyst job series.

• Implementing and Supporting Software Systems in an enterprise environment
• Troubleshooting technical environments including OS, network, and system software
• Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.)
• Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team
• Is excellent at customer service and follows up with customers to ensure they are satisfied
• Is interested in finding the root cause of issues rather than just addressing symptoms
• Is skilled in implementing project initiatives as both a project lead and a technical lead
• Is skilled in relationship management and works very well with people in a team construct and individually
• Actively cross trains with other, designated members of the team to provide for backup support

Salary and Benefits

• Competitive Salary Range of $36.77 - $55.15 hourly ; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity
• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
• Annual Pay Adjustment Increase or Lump Sum Bonus**
• General Increase**
• **Contingent upon the City’s financial health and subject to availability of funds as determined by the City (subject to change)
• Work-Life Balance
  • The standard schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week)
  • This position may be eligible for remote work up
  • Work schedules and remote work opportunities are subject to change.
• Paid Leave and Holidays
  • Leave and Holidays Policy
  • Family and Medical Leave and Extended Leave Policy
• Comprehensive benefits package*** for all full-time, regular non-represented employees including:
  • Medical, dental, vision, and life insurance
  • Health and Dependent Care Flexible Spending Accounts (FSA)
  • Long Term Disability (LTD)
  • Employee Assistance Program (EAP) Policy
  • Retirement Benefits
    • Nevada PERS (Public Employees' Retirement System)
    • Retirement Health Savings (RHS) Account
    • Deferred Compensation - 457(b) and 401(a) Plans
  • Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
  • Public Service Loan Forgiveness Program (PLSF) through the Federal Government
  • Tuition and Certification Reimbursement Program, and much more!
  • ***Click here to review all City Employee Benefits

Salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity.

Click here to familiarize yourself with the position and its physical requirements.
Click here to learn more about the Department of Information Technology.
Click here to learn more about the Department of Utility Services.
Click here to see what it's like to live in/visit Henderson.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field
• Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
• Note: An equivalent combination of related training and experience may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Technical certifications related to specific job duties of assigned area may be required.

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Resume*

*Please attach your documents to the "Attachments" section of your application, click here for attachment instructions.

ASSESSMENT DATES:
Oral Board Interview (Weighted 100%) - Monday, January 13, 2025
(Best-Qualified Candidates)

Selection Interview - Thursday, January 16, 2025
(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and/or available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada
Non-Represented: FLSA Non-Exempt Employees
Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision
• Employer paid Long Term Disability - Up to 60% of Base Wage, if approved
• Employer paid Term Life Insurance / AD&D - $50,000 or1X annual salary, whichever is greater
• Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employee's wages
• Retirement Health Savings (RHS) program
• Service based retiree health insurance premium subsidy after 15 years participating in this program

PAID TIME OFF (PTO)

• Employees may carry over up to 988 hours of PTO each year
• From date of hire, new employee are credited with a minimum of 18 days* of PTO.After their first anniversary, employees will begin accruing PTO monthly as follows:
  • Second year through fifth calendar years of service - 17.42 hours per month
  • Sixth year through twelfth calendar years of service - 20.59 hours per month
  • Thirteenth calendar year of service and beyond - 23.75 hours per month

*Actual number of days and hours of PTO granted may vary by position


BEREAVEMENT LEAVE

• Four (4) workdays of leave, with pay, per occurrence

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year (one in first year if hired on or after July 1st)
• The ability to bank holidays, up to 152 hours, that fall on an employee’s regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Four-day, 10-hour workday, 40-hour work week for Police PERS positions

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401aDeferred Compensation Plan - new/hireemployees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City’s voluntary benefits program, and at the discretion of the City Manager or City Council

Revised 03/24

Closing Date/Time: 1/2/2025 3:00 PM Pacific

Salary:

$36.77 - $55.15 Hourly