Hourly City Worker / IT Application Support

Job Description:

Hourly City Worker / IT Application Support

Description

The Position

THIS IS AN UNCLASSIFIED, NON-CIVIL SERVICE, HOURLY POSITION WITH NO MEDICAL, DENTAL OR ACCRUED LEAVE BENEFITS, WITH THE EXCEPTION OF AB1522 - HEALTHY WORKPLACE HEALTHY FAMILY ACT.

Individuals in this entry-level classification, Hourly City Worker - IT Application Support, provide technical support for the City’s enterprise systems and perform essential functions such as creating custom applications and reports using Power Platform and various programming languages.

Salary range for this position is between $24.99 to $34.99 Hourly. Hourly wage will be determined by the candidate’s qualifications.

Essential functions of the job include, but are not limited to, the following:
Administer and support the City’s virtual events/meetings using applications such as, but not limited to, Microsoft Teams WebEx and Zoom.

Assist in the development and maintenance of system integration and automation using Python programming language and Power Automate.

Perform data manipulation and analysis to extract meaningful insights and create dashboards and reports using ESRI Dashboard and MS Power BI.

Create and maintain custom applications using MS Power Platform.

Create reports and additional features in databases and assist with data migration across systems.

Work with end user to develop and document requirements for application development or selection.

Collaborate to design, develop, deploy, test, support and/or maintain applications based on business needs.

Participate in the review process of application and system design and/or selection to ensure compliance with system requirements and City standards.

As necessary, work with networking/hardware staff on installation, maintenance and support..

Work with users to troubleshoot applications.

Provide user training on enterprise applications.

Create documentation and assists with the development of program specifications.

Analyze business processes and build workflow diagrams.

Create training documents and videos.

Review and recommend small-scale commercial off-the-shelf software, as well as Software as a Service (SaaS) solutions.

Design/configure user interfaces based on user input and City design standards.

May drive on City business as necessary.

Ensure IT services are provided with exceptional customer service and the highest level of ethical standards.

Assume responsibility for ensuring the duties of the position are performed in a safe and efficient manner.

Perform other related duties as assigned or as the situation requires.

Minimum Requirements

Experience
At least one year of recent experience is required in a computer-related field in a professional or academic setting performing one or more of the following roles:
Creating reports, applications, and automations using the Power Platform, or developing and building custom web applications with common programming languages and frameworks; OR writing complex queries, troubleshooting database performance issues, and creating reports using tools such as SSRS and Power BI; OR developing system integrations through ETL pipelines and APIs.

Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.
Bachelor's degree in computer science or a related field is highly desirable.

License(s)/Certification(s)
Valid Class C driver’s license may be required for some positions in this series.

Knowledge, Skills, & Abilities
Knowledge of:
Proficiency in Python and PL/SQL application programming language.
Proficiency in MS Power Platform including Flow, Power Apps and Power BI is highly desirable.
Computer operating systems.
Authentication and authorization frameworks such as Kerberos, LDAP, and OAuth.
Familiarity with programming languages such as C#, Java, JavaScript, and frameworks such as Bootstrap, JQuery, .Net or J2EE is desirable.
Experience with ESRI enterprise GIS system is highly desirable.
Experience with Content Management System such as IBM FileNet is desirable.

Knowledge of and skill in:
Exceptional customer service practices.

Ability to:
Provide exceptional customer service to all employees and vendors.
Communicate, read, write, and comprehend directions in English.
Conduct basic research and data analysis.
Develop monitoring controls, reporting procedures and forms.
Learn skills through on-the-job training and meet performance standards.
Train others effectively..
Build and maintain strong working relationships.
Foster a collaborative team environment.
Handle confidential information with discretion.
Develop, install, configure, support and troubleshoot applications.
Model and practice the highest standards of ethical conduct.

Other Characteristics
Willingness to:
Learn new technologies and solve problems independently.
Work overtime as requested.
Must be able and willing to work a minimal of 32 hours/week.
Assume responsibility for maintaining a safe working environment.

Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.

Please click on the link to read the Exceptional Customer Service Policy .

Selection Process

EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.

ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

All hourly employees will be enrolled in the Public Agency Retirement System - Alternate Retirement System (PARS-ARS). Hourly employees may also participate in the Flexible Benefit Plan.

Closing Date/Time: 1/10/2025 11:59 PM Pacific

Salary:

$24.99 - $34.99 Hourly