Desktop Support Technician I (Network Technician I) – Department of Public Works

Job Description:

Desktop Support Technician I (Network Technician I) – Department of Public Works

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating, and regulating development activities, radio communications, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work.

Position Duties

Salary range(s) for this classification is $73,098.48 - $89,063.52 annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Public Works Department is seeking a Desktop Support Technician I to support the City’s technology requirements. As a Desktop Support Technician, you will also need to have excellent customer service skills, be able to work well with both technical and non-technical staff, and be able to work in a dynamic, high packed environment with a mixture of operational tasks and project assignments. This position is 100% on-site M-F, 8hrs a day; remote work is not available currently.

Typical duties including but not limited to:

• Troubleshoot computers, mobile endpoints, printer configurations, and network connectivity issues.
• Identifies, diagnoses, and resolves or escalates issues to appropriate technical teams as necessary.
• Installs/monitors software, upgrades, and supports applications, and ensures security configurations are applied.
• Configures computer and mobile endpoint operating systems.
• Makes computers accessible to the network by resolving routine computer connectivity problems.
• Creates new user accounts or mailboxes and resolves problems with existing accounts.
• Adds, deletes, and modifies permissions to shared drives.
• Provides guidance and troubleshooting related to Office 365 applications.
• Responds to and resolves helpdesk tickets in a timely and courteous manner.
• Assists with the management and implementation of projects

Minimum Qualifications

Network Technician I:

Education:

• Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer- related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Experience:

• None

Acceptable Substitutions:

• Six (6) months of qualifying experience may substitute for the college-level education.

Licenses/Certifications:

• Possession of a valid State of California driver’s license.

Physical Requirement

The following is a general statement for the classification. Individual positions may have additional or different physical/environmental elements.

In an office environment, possess ability to:

• Operate, access, enter, and retrieve data using standard office equipment, including but not limited to a computers or tablets;
• Read printed and digital materials;
• Communicate in person, through chat, email, and over the telephone;
• Lift, carry, push, and pull materials and objects up to 25 pounds, or heavier weights, in all cases with the use of proper equipment;
• Move between/within work areas, including but not limited to sitting, walking, and standing on various surfaces, turning, bending, grasping, and making repetitive hand movements;
• Be exposed to moderate noise levels and work within controlled/uncontrolled temperature conditions;
• Maintain professional demeanor during interactions with staff, customers, and the public.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Analytical Thinking: Approaching a problem or situation by using a logical, systematic, sequential approach.
• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
• Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at Charmaine.guerrero@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 1/2/2025 11:59 PM Pacific

Salary:

$73,098.48 - $89,063.52 Annually