Information Services Supervisor

Job Description:

Information Services Supervisor

Description

Position Description

Under direction, the Cybersecurity Supervisor (Information Services Supervisor) oversees the daily operations of the Security Operations Center (SOC) and ensures effective monitoring, detection, and response to security incidents. The role involves supervising SOC analysts, coordinating incident management processes, and ensuring the SOC operates in alignment with organizational security policies and objectives. This position plays a critical role in maintaining the organization's security posture by providing leadership, technical expertise, and process optimization.

There are multiple Divisions of the Information Services Department (ISD), incumbents may plan and manage technical staff supporting various technologies which could include hardware and software City wide. These technologies may include, but not limited to, workstation, printers, network equipment, application supports, database management, GIS, mobility, network systems support, and other areas as assigned. Incumbents will work very closely with other Information Servicers Supervisors within ISD and other City Departments in all aspects of information technologies to ensure they are meeting ISD standards.

One vacancy currently exists in the Information Services Department. An extensive Police background check will be required for this vacancy.

Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 13 Classification - City of Fresno Professional Employees Association (CFPEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
MANAGEMENT LEAVE: 60 hours per fiscal year for exempt employees.
ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list.

Three years of experience in communication or computer systems technology involving the maintenance and operation of complex computer systems hardware and software or communications equipment.

-Network monitoring and security management tools
-Configure and support systems like SIEM, IDS/IPS
-Incident Management
-Risk Mitigation Activities
-Maintenance and administration of Operating Security Software

-AND-

To include or be supplemented by 1 year of lead or supervisor experience

-AND-

Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field.

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

If qualifying with a degree or accredited college or university credits, please attach a copy of the degree or transcripts. Applications lacking this documentation may be rejected.

Information Services Department's preferred candidate with experience supporting and managing staff in an Enterprise/Business technical support environment. Candidates should also be able to adjust priorities of self and staff as needed. They must also be able to work with other IT supervisors City wide on workstation management and keeping up with City standards.

Selected eligible candidates will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

Possession of a valid California Driver's License is required. Candidates considered for hire must provide proof of a valid driver's license and a current copy of their driving record.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following:

Application Review - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited to the oral examination. The selection will be based upon those applications which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.

Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate each candidate's knowledge of: applying and/or monitoring information technology processes and programs; ability to communicate effectively and establish effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Information Services Supervisor. Candidates must achieve a passing score to qualify for the eligible list.

The Oral Examination date is tentatively scheduled for the week of January 13, 2025.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Equal Opportunity Employer

The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 12/30/2024

Salary:

8097.00 - 9813.00