NETWORK SERVICES ENGINEER I

Job Description:

NETWORK SERVICES ENGINEER I

Description

Position Description

Final Filing Date: January 13, 2025

Exam #: 24/41N23/12SP

Be part of a team that is committed to promoting innovative technology that transforms government and its ability to service constituents. The County of Monterey Information Technology Department (ITD), a team of diverse and skilled professionals, is at the forefront of delivering essential technology solutions that are vital to meeting the County's evolving and complex business needs.

ITD’s mission is to keep the County seamlessly connected, by managing and optimizing the County's critical technology framework while pioneering resilient, secure, reliable and competitive solutions. View ITD services here .

The ITD Infrastructure & Operations Division serves as the backbone of the County's technology landscape. The Division seeks a Network Services Engineer I to provide professional engineering and technical support for the County’s on-premise and cloud-based infrastructure that delivers unified communication services in the areas of network, voice, video, radio, and broadcast. The ideal candidate will have work experience and knowledge of Cloud and on-premise network technologies such as DevOps or network automation, MPLS, software-defined network, Cisco ISE and Nexus Fabric, and Palo Alto Networks firewall.

The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.

Examples of Duties

• Performs routine professional and technical support in the design, engineering, installation, configuration and maintenance for assigned infrastructure systems, conducts root cause analysis of infrastructure malfunctions, and creates and implements solution strategies and/or escalates to appropriate staff as needed.
• Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine solutions to infrastructure problems; develops operating procedures and systems designs to ensure system performance meets user requirements.
• Documents enterprise infrastructure requirements, configurations, operations, and procedures.
• Collaborates with project team members, vendors and stakeholders to participate in gathering user and systems requirements, setting deliverables and expectations, developing resource and budget requirements, identifying and evaluating project risks, implementing systems and solutions and providing support including writing technical and user documentation.
• Under direction, designs, implements and supports infrastructure architecture.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Some knowledge of :

• Infrastructure design, engineering, configuration, installation, maintenance and monitoring methods and techniques related to assigned systems and equipment (i.e. Switch/Routing Protocols, QoS Configuration, Data Packet Analysis and Troubleshooting Tools and Software, Wireless Hardware, Firewall Hardware and Configuration).
  
• Techniques and methods of system evaluation, implementation, and documentation.
  
• Effective customer service techniques.
  

Skill and Ability to :

• Effectively analyze, identify, and diagnose common infrastructure related problems and take corrective measures or make recommendations that lead to a problem resolution.
  
• Plan, design, implement and coordinate routine infrastructure projects and perform technical support functions for assigned systems.
  
• Understand the impact of organizational, administrative, and personnel aspects of infrastructure designs.
  
• Produce and assemble technical documentation of infrastructure site surveys, project plans, system diagrams, and wiring schemes consistent with enterprise standards and procedures.
  
• Gather, organize, and evaluate data, draw logical conclusions, and make effective recommendations.
  
• Communicate effectively, both orally and in writing, with technical and non-technical audiences.
  
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  
• Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines.
  
• Maintain strict confidentiality of data and information processed.
  
• Deal tactfully with the customers and staff in providing training, information and services, and establish and maintain effective working relationships.
  

Examples of Experience/Education/Training

Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Education : Possession of a bachelor's degree in Information Security, Computer Science, IT Communications or a closely related field.
OR
Experience : Four (4) years of technical experience performing information security, network systems and/or desktop systems support work.
OR
Experience: Two (2) years of experience performing work equivalent to an IT Support Specialist in the County of Monterey.

Desirable C ertifications : Cisco Certified Network Associate (CCNA), Palo Alto Networks Certified Network System Administrator (PCNSA), Cisco Certified Meraki Administrator (CCMA), Certified Wireless Specialist (CWS).

Additional Information

CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:

• Successfully pass a background investigation including but not limited to a fingerprint clearance from the Department of Justice.
• Possess and a valid California Class "C" driver's license with a satisfactory driving record or be able to provide suitable transportation that is approved by the appointing authority.
• Be available to work outside of normal business hours as needed, including on-call, evenings, weekends, holidays and during times of emergency and/or disaster.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Unit "J" Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU ) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply Online at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of January 13, 2025, 11:59PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM, by contacting:
Information Technology Department
Attn: Suzanne Paluck, Human Resources Analyst
1590 Moffett Street
Salinas, CA 93905
Phone: (831) 759-6984 | E mail: palucksm@countyofmonterey.gov

ITD website: https://www.co.monterey.ca.us/government/departments-i-z/information-technology

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive selection process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey employment application
• Responses to the supplemental questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. to request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst, at (831) 759-6984, or palucksm@countyofmonterey.gov .

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 1/13/2025 11:59 PM Pacific

Salary:

$7,170.80 - $9,793.85 Monthly