Sr. Administrative Assistant - Billing Specialist

Job Description:

Sr. Administrative Assistant - Billing Specialist

Description

Pay Range: $54,879 - $71,343 annual compensation

Job Posting Closing on: Tuesday December 31, 2024

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Administrative Assistant - Billing Specialist job is available with The City of Fort Worth Financial Management Services Department within its Central Revenue Division. This challenging position will be counted on to provide expert, driven solutions to complex problems associated with the billing and collection of vital revenue sources, while providing exceptional customer service to both internal and external customers. In addition, this position will play a key role in supporting the implementation of a unified City-wide Accounts Receivable/Billing and Point of Sale system.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in public administration, business administration, human resources or related field
• Three (3) years of increasingly responsible administrative and fiscal management experience in billing and collections
• One (1) year in a supervisory or lead capacity.

Preferred Qualifications:

• Knowledge of federal and state laws related to debt collections and code of ethics in collection practices
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks while maintaining strong attention to detail and accuracy
• Aptitude for system maintenance and technical data analytics
• Proficiency with Microsoft Office Suite, including advanced Excel skills

The Sr. Administrative Assistant - Billing Specialist job responsibilities include:

• The Sr. Administrative Assistant - Billing Specialist is responsible for managing all aspects of ERP Billing and Accounts Receivable modules to ensure the accuracy and timeliness of the invoice processing (billing, payment application, refunds, write offs, customer maintenance, etc)
• Responsible for compiling all required backup documentation, billing out timely to meet required deadlines; revise invoices as needed with approval from management including completing all internal operational procedures and processes as well as logging and tracking invoice adjustments
• Deliver a high level of customer service by resolving complex customer issues and inquiries in a prompt, professional manner including addressing concerns to the appropriate manager
• Work closely with various internal departments to uphold the compliance of city ordinance, financial directives and all internal policies and procedures
• Provide reports and supporting documentation for customer account auditing as needed
• Assist with month end close processes as requested
• Perform administrative duties and manage special projects, as assigned/required.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.