IT Infrastructure Engineer Senior

Job Description:

IT Infrastructure Engineer Senior

Description

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years related experience
• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:
Valid Texas Driver’s License depending on assignment.

Notes to Applicants
Austin Energy is seeking an IT Infrastructure Engineer Senior to join the IT Network LAN and Telecom team and support all aspects of the network services the team supports. The position’s responsibilities include operational, hands-on support of all aspects of the network infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of network infrastructure.

The duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable network infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.

The primary duties of the position:

• Maintains, monitors, and supports the infrastructure environment and/or facilities.
• Diagnoses and resolves complex hardware, software, and connectivity problems.
• Supports multiple systems or applications of medium to high complexity with multiple concurrent users, ensuring control, integrity, and accessibility.
• Provides feedback and recommendations on requirements based on health check results.
• Ensures processes and requirements such as backup and maintenance availability and security requirements are met.
• Develops new alerts and monitoring techniques based on engineering requirements.
• Develop scripted solutions and automation.
• Performs routine maintenance tasks and planning for infrastructure systems such as backups, patch management, and hotfixes.
• Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) and recommends settings changes to the operating system to improve performance and reliability.
• Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management as well as the resolution of systemic issues.
• Participates in, conducts testing, and coordinates feedback of test results.
• Provides Tier III support and is part of the on-call rotation. Occasional travel required.
• Monitors ticketing queue and responds to service requests or incidents.
• Monitors production, outputs, and services to ensure that SLAs and other quality metrics are being met.

IMPORTANT INFORMATION :

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.

VETERAN INTERVIEW PREFERENCE :

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK :
This position requires a criminal and NERC background investigation.

FAIR LABOR STANDARDS ACT :
This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.

TRAVEL :
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

CRITICAL :
This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
Commensurate
Hours
Work Schedule/Notes:

• Monday through Friday: 8:00 a.m. to 5:00 p.m. (40-hour work week).
• Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures.
• This position requires on-call assignments, which might result in a call back to work.
• Infrastructure team members must be onsite a minimum of twice a week.

Job Close Date 01/10/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications
Preferred Qualifications:

• Currently supporting and experience implementing, operating, managing, monitoring, documenting, and troubleshooting complex networks:
  • Switches (preferably Cisco)
  • Routers (routing protocols: BGP , OSPF , EIGRP , and VXLAN )
  • NGFW (preferably Palo Alto)
  • Wireless networks: Cisco (controlled by DNA and ISE ) and Aruba ClearPass
  • Network access controls: Radius/ TACACS and MFA administration.
  • Software-defined networks: Cisco DNA and ACI .
  • Load balancers (preferably A10)
  • DNS (preferably Infoblox or BIND )
  
  
  
• Current intermediate experience with automation of work processes and procedures using scripting languages.
• Knowledge of procedures related to regulatory controls, such as North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others.
• Experience creating and maintaining network documentation.
• Experience communicating network infrastructure content to various stakeholders.

Other:

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Maintains, monitors, and supports the infrastructure environment and/or facilities. Diagnoses and resolves complex hardware, software and connectivity problems. Supports multiple systems or applications of medium to high complexity with multiple concurrent users, ensuring control, integrity, and accessibility. Provides feedback and recommendations on requirements based on health check results. Ensures processes and requirements are met such as backup and maintenance availability and security requirements. Develops new alerts and monitoring techniques based on engineering requirements. Develops scripted solutions and automation. Performs routine maintenance tasks and planning for infrastructure systems such as backups, patch management and hot fixes. Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) and recommends settings changes to the operating system to improve performance and reliability. Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management as well as the resolution of systemic issues. Participates in, conducts testing, and coordinates feedback of test results. Provides Tier III support and is part of the on-call rotation. Occasional travel required. Monitors ticketing queue and responds to service requests or incidents. Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.

Systems Discipline Additional Duties and Responsibilities
Installs, configures, and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Executes capacity management for systems. Installs and configures new storage systems. Defines process for disk space provisioning. Executes disk space provisioning. Monitors and reports on disk performance and utilization.
Network Discipline Additional Duties and Responsibilities
Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Analyzes and implements network software or hardware changes. Establishes WAN , LAN , Wireless device profiles, device environments, directories, and security for networks being installed. May validate voice network configurations. Analyzes and resolves issues related to facilities bandwidth requirements and capacity planning. Monitors facilities’ bandwidth requirements and schedules requests for additional bandwidth. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Installation needs assessment for small to mid-size network/telecom projects, coordination and oversight of contractors and vendors for structured cabling systems, wired and wireless networks.
Responsibilities - Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Open Systems Interconnection model ( OSI model).
• Knowledge of Directory Services (E.g., Windows Active Directory, Azure AD) and Internet Protocols (E.g., DNS , HTTP , SMTP , SSL ).
• Knowledge of firewall configuration and management.
• Knowledge of modern technologies and platforms to determine whether their applicability aligns with the business’s needs.
• Knowledge of various network types. E.g., LAN , WAN and WLAN .
• Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
• Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
• Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP .
• Skill in leading IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
• Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
• Ability to proactively communicate the status, plan of action(s), and resolution(s) of issues.
• Ability to manage several projects simultaneously from design to implementation.
• Ability to identify, prioritize, and solve complex network-related problems.
• Ability to secure systems by establishing and enforcing policies.
• Ability to work comfortably in a fast-paced environment.
• Ability to independently research and seek out solutions.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Infrastructure Engineer Senior require: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years related experience. Experience may substitute for education up to four (4) years. Do you meet these qualifications?

• Yes
• No

* Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position.
(Open Ended Question)
* When was the last time you supported a complex collaboration infrastructure? What technologies were utilized for what functions? What is your level of familiarity with those technologies? When did you gain the experience, and with which employer?
(Open Ended Question)
* This position requires a Valid Texas Class C Driver's License. Do you have a Valid Texas Class C Driver's License or if selected for this position, do you have the ability to acquire a Valid Texas Class C Driver's License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* Do you have the ability to lift up to 50 lbs. several times per day with or without reasonable accommodations

• Yes
• No

* Are you willing to accept call-back and/or on-call assignments?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Will you have the ability to produce and maintain an acceptable driving record?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents