Fleet Service Center Manager

Job Description:

Fleet Service Center Manager

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Seven (7) years of experience working in a major automotive or related maintenance and repair facility, with three (3) years in a supervisory capacity.
• Combination of equivalent experience and education may substitute for the minimum qualifications.

Licenses or Certifications:

• Licensed for the operation of commercial vehicles in the state of Texas within 120 days of employment.
• To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.

Physical Requirements:

• Essential duties are performed in a service center environment working in office conditions and exposure to motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
• Incumbent may be exposed to loud noise, and warm and cold conditions.
• Individual will need to have good eye-and-hand coordination, and read and write in dimly lit conditions, and lift between up to thirty-five (35) pounds

Notes to Applicants
Applicants are expected to follow all directions as listed in this job posting.

The Service Center Manager oversees daily operation work flow, including but not limited to staffing, customer relations, employee relations, and policy. They manage budgets, ensure regulatory compliance, and develop staffing plans. Additionally, they track maintenance schedules, handle invoicing and procurement, and address facility concerns. The manager plays a crucial role in maintaining efficiency and effectiveness within the operation.

The location and work schedule of this position may include day and evening hours, weekends and holidays as well as being on a rotational On-Call schedule.

This position is considered an essential position which means it is expected that an employee comes to work during any City closure or emergency to include bad weather and any other unexpected events or shutdowns.

Employment Application:

• For each supervisory and/or management position, include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility.
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment.
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.

Additional Information:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• More than one round of interviews may be required.
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
• Cover letters and resumes are not being accepted for this position.

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Driving Requirement: This position requires a license for the operation of commercial vehicles in the state of Texas within one-hundred twenty (120) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
Pay Range
$35.50 - $45.27 per hour
Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
Please note that evening, overnight, weekend and/or holiday hours may be required based upon operational needs.
Additionally, location and schedule may change based upon operational needs.
Job Close Date 01/09/2025 Type of Posting External Department Fleet Mobility Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin, Texas Preferred Qualifications
Preferred Experience:

• ASE and /or EVT Certifications (Certifications) or manufacturer equivalent, or the ability to obtain within 6 months of employment.
• NAFA - CAFM / CAFS (Certifications), or equivalent, or the ability to obtain within 6 months of employment.
• Proven Leadership Experience: A track record of successfully leading and managing teams, preferably in an automotive or related industry.
• Performance Management: Experience with setting performance expectations, providing feedback, and conducting performance evaluations.
• Budget Management: Experience with managing budgets, controlling costs, and optimizing resource allocation.
• Experience managing the maintenance and repair of a large, diverse fleet;
• Experience overseeing the maintenance and repair of light, medium and heavy-duty vehicles and of off-road equipment;
• Experience managing a diverse public sector fleet
• Customer Service: Experience ensuring high levels of customer satisfaction and ability to address customer concerns effectively.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Directs personnel in the daily operation of the service center including, scheduling, resolving operational complaints, maintaining effective customer relations, and interpreting and maintaining compliance with City and division policies and procedures. Manages federal and state statutory requirements, like permits, for facility usage. Establishes staffing plans and processes to ensure effective quality services. Develops service center budget and monitors monthly progress and approves expenditures; controls petty cash; and monitors and rectifies employee Labor Reconciliation reports, road call reports, down reports. Tracks and maintains preventative maintenance schedules for all sections assigned to each service center, notifying customers of due and missed dates. Reviews, authorizes, and tracks parts room invoices, purchases orders, parts orders, fuel orders, overhead, inventory, and negotiates and monitors contracts/agreements and responsible for following prescribed procedures. Manages hazardous waste generation, maintains environmental standards, and encourages a safe work environment.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the methods, equipment, and materials used in servicing automobiles and other applicable equipment.
• Knowledge of fiscal and budget preparation.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Skill in using computers and related software.
• Ability to read and comprehend technical manuals.
• Ability to establish and maintain good working relationships with other city employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position include seven (7) years of experience working in a major automotive or related maintenance and repair facility, with three (3) years in a supervisory capacity. Combination of equivalent experience and education may substitute for the minimum qualifications. Do you meet these minimum qualifications?

• Yes
• No

* Describe how you meet the three (3) years of supervisory experience that is required in the minimum qualifications.
(Open Ended Question)
* Essential duties for this position are performed in a service center environment working in office conditions and exposure to motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials. Incumbent may be exposed to loud noise, and warm and cold conditions. Individual will need to have good eye-and-hand coordination, and read and write in dimly lit conditions, and lift between up to thirty-five (35) pounds. Do you meet these physical requirements?

• Yes
• No

* Please describe your experience managing a diverse public-sector, including the specific position(s) listed in your application in which you performed these duties and include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility, if not already included in your application.
(Open Ended Question)
* Which of the following best describes the level of driver license you possess?

• Class A CDL
• Class B CDL
• Texas Class C Operator License
• Out of State Driver License
• No Driver License but ability to obtain a Texas Class C or above by date of hire
• None

* This position requires a Commercial Driver’s License (CDL) within 120 days of hire with the City. Do you have a Commercial Driver’s License (CDL) or if selected for this position, do you have the ability to acquire a Commercial Driver’s License (CDL) within 120 days of hire?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Please describe your experience managing the maintenance and repair of a large, diverse Fleet, including the specific position(s) listed in your application in which you performed these duties and include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility, if not already included in your application.
(Open Ended Question)
* List your ASE, EVT and/or other industry-related certficiations. Reply with "N/A" if you do not have any.
(Open Ended Question)
* This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular position, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents