Business Process Specialist

Job Description:

Business Process Specialist

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants
The City Clerk’s Office is seeking to fill a Business Process Specialist position to serve as a primary liaison to multiple Boards and Commissions and collaborate with City Department staff at all levels.

This position requires strong customer service experience. This includes the ability to establish and maintain good working relationships with the public, Boards and Commissions members, and city employees at all levels.

Ideal candidates must have experience working in cross functional teams, knowledge of training methodologies and techniques. They will also have knowledge of parliamentarian procedures and will conduct web page audits on multiple webpages for: Boards and Commissions, Intergovernmental Entities, Associated Entities, Council Corporations, and Council Committees to ensure accuracy of information. Additional duties as assigned.

To view the City of Austin Recruitment Video, please click here!

Assessment: An assessment(s) may be administered as part of the interview process.

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
Pay Range
$29.23 to $36.54
Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m.
The position is in-person with two-days of telework per week upon completion of probationary period. The position requires working outside of normal business hours as dictated by business needs. Further, work schedules may change to a rotating shift. Candidates must be agreeable to accepting assignments.
Job Close Date 01/09/2025 Type of Posting External Department Office of the City Clerk Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. Second Street Preferred Qualifications

• Experience with agenda and meeting minute preparation, campaign finance reporting and use of document management systems.
• Experience working with City of Austin Boards and Commissions to include, but not limited to, City Code, City Charter, State laws, ordinances and resolutions and parliamentary procedures.
• Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. Develops and maintains databases to support data analysis and research findings for business projects. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Write reports that summarize findings, data collection techniques, implementation options, etc. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. Facilitates and documents meetings, action items, and processes using flowcharting methodologies. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of performance measures, quality improvement programs and project management methods
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in using computers and related software applications
• Skill in data analysis and problem solving
• Ability to quickly recognize and analyze irregular data and situations
• Ability to work independently and with teams

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* Describe your experience with drafting meeting agendas and meeting minute preparation.
(Open Ended Question)
* This position requires the ability to research and apply City Code, City Charter, State law, the Texas Open Meetings Act, and Board Bylaws. Describe your experience and method for researching state, local statutes, or other policy documentation.
(Open Ended Question)
* Describe any experience you have using parliamentary procedures or Robert’s Rules of Order.
(Open Ended Question)
* Describe your experience with developing and implementing web-based trainings; and in presenting information, developing educational programs or conducting training sessions. This may include “in-person” training, webinars, or computer-based training programs.
(Open Ended Question)
* The positions require working outside of normal business hours as dictated by business needs. Do you have the ability to work outside of normal business hours?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents